Technical Account Manager
Key Skills
Job Description
As a Customer Success Technical Account Manager, you will work with other functional groups within A10 Networks to manage the relationships of strategic customer accounts. You will serve to understand the customer's needs, coordinate A10 resources and plan to meet these needs, drive customer value realization from A10 products, and ensure a healthy and constructive customer relationship. Delivering excellent customer service is a high priority in this role.
Key Responsibility Areas
- Liaise with sales, field engineers and 3rd-party professional services teams to plan and deliver successful customer deployments and issue resolutions
- Demonstrate the value of A10 Customer Success white-glove services
- Single point of contact for the customer to review and track open issues
- Communicate internally with developers, Technical Support, QA and field engineers
- Respond to customers in a professional, courteous, and timely manner
- Attend weekly status calls and quarterly business reviews
Qualifications & Skills Requirements
- Proven customer-facing work experience as a Technical account manager or technical support engineer
- Fluent written and spoken English skills, with the ability to use English to communicate with worldwide customers
- Solid technical background
- An ability to grasp customer’s needs and suggest timely solutions to meet requirements
Education & Experience
- Experience with Security and L4-7 Networking products
- BS degree in a technical field
Core Responsibilities
You will manage strategic customer relationships by coordinating internal resources to ensure successful product deployments and issue resolutions. Additionally, you will serve as the primary point of contact to drive value realization and conduct regular business reviews.
Requirements
Candidates must have proven experience in technical account management or technical support, along with a solid background in security and L4-7 networking products. A bachelor's degree in a technical field and fluent English communication skills are required.
About A10 Networks, Inc
Industry: Software Development
Company size: 501-1,000 employees
A10 Networks provides security and infrastructure solutions for on-premises, hybrid cloud, and edge-cloud environments. Our 7000+ customers span global large enterprises and communications, cloud and web service providers who must ensure business-critical applications and networks are secure, available, and efficient. Founded in 2004, A10 Networks is based in San Jose, Calif. and serves customers globally. For more information, visit A10networks.com.