Customer Installation & Service Manager_Netherlands W/M
Key Skills
Job Description
Ensure safe, compliant, and reliable CI & Services operations.
Manage EIM CI&S PMs, technicians (Bulk/On Site), and team leader.
Manage contractors for legal, safety, IMS, and ISO compliance.
Monitor standard/non-complex customer projects from opportunity to handover (timing, budget, scope).
Interface with central/local stakeholders (Engineering, Asset, Sales).
Secure qualified internal/external resources for projects and maintenance.
Represent company to customers and authorities.
Optimize efficiency, consistency, cost allocation, and customer satisfaction.
Enforce environmental laws and ISO standards with a proactive mindset.
How will you CONTRIBUTE and GROW?
Team Management & Support
Supporting local project leaders in technical offer preparation, project development, implementation, and customer visits, while ensuring compliance with AL standards and execution approvals.
Assisting field services technicians in daily tasks and ensuring proper resources are allocated to execute projects safely.
Processes & conformity
Ensure full compliance with standard project and maintenance procedures, documentation requirements, IMS, KPIs, and regulatory standards.
Manage crisis situations, resource allocation, subcontracting policies, maintenance budgets, and stakeholder communications to ensure safe, high-quality operations.
Training & competenties
Ensure employees are properly trained, qualified, and that their competency development and global training requirements are systematically managed.
Safety & quality
Performing and supporting internal & external audits of contractors & suppliers in collaboration with the adequate stakeholder such as e.g. procurement, central teams.
Ensuring that procedures and tools are up to date and well known within the team.
Performance & Objectives:
Analyze operational indicators, ensure continuous on-site reliability and coverage, set objectives, and share regional best practices
Continuous Improvement
Participation in working groups for further development, particularly in the area of EIM
Are you a MATCH?
- Academic or professional Master /bachelor, Electromechanics, Chemical or equivalent
Understanding of procedures and regulatory for new and existing industrial installations - Strong knowledge of engineering & projects methodologies & maintenance activities
- Technical understanding of gas physical and production processes
- Strong understanding of Safety procedures
- willingness to travel
- Promoting and supporting actions towards Safety, Health and environment protection
- Encourages questioning of established ideas and practices and ask why regularly
- Striving for continuous improvement
- Team player & leadership.
#LI-BC1
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Core Responsibilities
Manage customer installation and service operations, including project managers, technicians, team leaders, contractors, maintenance, and resources, while ensuring safe, compliant, reliable delivery. Oversee project execution, customer and authority relationships, audits, performance objectives, budgets, and continuous improvement.
Requirements
Requires a bachelor's or professional master's degree in electromechanics, chemical engineering, or an equivalent field, along with knowledge of industrial installation regulations, engineering and project methodologies, maintenance, and gas production processes. Candidates should have strong safety awareness, leadership and teamwork skills, a continuous-improvement mindset, and willingness to travel.
About Air Liquide
Industry: Chemical Manufacturing
Company size: 10,001+ employees
Oxygen, nitrogen, hydrogen, and many other essential small molecules are the invisible pillars of our world and our lives. They have been at the core of the Group’s activities since its creation in 1902. A world leader in gases, technologies and services for industry and healthcare, Air Liquide acts as the backbone of numerous economic sectors, serving 4.3 million customers and patients across 59 countries with approximately 65,000 employees. With revenues close to 27 billion euros in 2025, Air Liquide combines strong performance and useful growth. The Group is a leader with a diversified, resilient business model and a strong local footprint across the globe. Through deep engineering expertise and technological innovation, Air Liquide provides scalable solutions that enhance industrial efficiency, accelerate decarbonization, and strengthen value chains. Strategically exposed to growth markets and megatrends, the Group accompanies major industrial and societal transformations to create long term added value and build a sustainable future. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good, and Dow Jones Best-in-Class Europe Index indexes.