Exceptional Hospitality Starts with You

As Floor Supervisor, you will oversee the daily housekeeping operation, coordinate team activities, conduct quality inspections, and act as a point of contact for both team members and other departments. Working closely with the Housekeeping Manager and Assistant Housekeeping Manager, you will help ensure a smooth operation while maintaining high service standards and guest satisfaction.

Responsibilities

Here's what you'll do during a typical day:

• Supervise the housekeeping team: Train, schedule, and oversee team members to ensure cleanliness and quality standards in guest rooms
• Conduct room and area inspections: Perform routine checks of checkout rooms, spot inspections of occupied rooms, and review service areas, storage, and corridors to ensure cleanliness and maintenance standards are met
• Coordinate maintenance needs: Report and promptly follow up on any maintenance issues or facility concerns
• Oversee special projects: Schedule and supervise periodic deep cleaning and special housekeeping initiatives
• Manage inventory and equipment: Maintain stock levels and ensure proper maintenance of housekeeping equipment
• Delight our guests: Ensure excellent service, including VIP and special guest requests

Qualifications

What We're Looking For

• Previous experience in Housekeeping, preferably in a supervisory or leadership role within hospitality.
• Strong organizational and leadership skills with the ability to motivate and guide a diverse team.
• Excellent attention to detail and a commitment to delivering high cleanliness standards.
• Strong communication skills and the ability to collaborate effectively with multiple hotel departments.
• Ability to work flexible shifts, including mornings, evenings, weekends, and public holidays.
• Good problem-solving skills and the ability to remain calm and effective in a fast-paced environment.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.