IT Service Management Process Specialist (40 hours per week)
Key Skills
Job Description
Are you a process-oriented professional who enjoys optimizing the way teams work and services are delivered?
Do you thrive in an international environment where continuous improvement is key? Then this may be the opportunity for you.
As our business continues to grow, we are looking for an IT Service Management Process Specialist to join our Applied Technology Services (ATS) team in Amersfoort.
In this role, you will drive the development, implementation, and continuous improvement of IT Service Management (ITSM) processes across Applied Medical's global organization. Working closely with stakeholders across Europe, the United States, and Asia Pacific, you will help strengthen service delivery standards, improve operational efficiency, and support the adoption of best practices that enable scalable and reliable IT services worldwide.
Key Responsibilities
- Identify opportunities to improve processes, procedures, systems, and service delivery across Applied Medical's global IT organization
- Lead the development, implementation, and continuous improvement of ITSM processes, including Incident Management, Change Management, Problem Management and Service Transition
- Collaborate with cross-functional IT and business teams across multiple regions to ensure consistent and effective service management practices
- Build strong stakeholder relationships
- Configure and enhance IT service management tools, including ServiceNow, to improve automation, service quality, and efficiency
- Monitor, analyze, and report on service management KPIs and performance metrics, translating insights into improvement initiatives
- Develop governance standards, policies, and procedures related to IT service management
What you bring
- A Bachelor's degree in Information Technology, Computer Science, or a related field
- A minimum of 5 years of experience in IT Service Management, IT Operations, or a similar environment
- Strong knowledge of ITIL principles and service management frameworks
- Familiarity with project management, Lean and continuous improvement methodologies
- Proven ability to lead teams through organizational and process change, ensuring clear communication and successful adoption of new ways of working.
- Experience with ITSM platforms such as ServiceNow
- Excellent communication and stakeholder management skills
What we offer
- An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
- 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
- This is mainly an on-site role with hybrid options
- Commuting allowance of €0,25/km or full coverage of public transportation costs
- A wide variety of internal trainings and development possibilities and a tuition program for external trainings
- The opportunity to pro-actively work on your vitality and fitness
- State-of-the-art facilities, including green areas, in-house restaurant and gym
- Additional benefits, such as:
- Attractive pension scheme (your contribution at 4%, ours at 12%)
- €50 net monthly health insurance contribution
- Two (paid) days per year dedicated to volunteering activities
- Several fun company events and meaningful initiatives organized throughout the year
At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.
If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.
Interested?
Would you like to be part of our expanding team? If the answer is yes, we'd love to get to know you and look forward to hearing from you!
For more information regarding our hiring process, click here. If you have any questions, feel free to contact us via [email protected] or +31 (0)33 7548713.
Not the right job for you? Take a look at our other vacancies and follow us on LinkedIn.
Core Responsibilities
The specialist will lead the development, implementation, and continuous improvement of global ITSM processes including incident and change management. They will collaborate with cross-functional teams to enhance service delivery standards and configure IT service management tools like ServiceNow.
Requirements
Candidates must hold a Bachelor's degree in Information Technology or a related field and possess at least 5 years of experience in IT Service Management or IT Operations. Strong knowledge of ITIL principles, project management methodologies, and experience with ITSM platforms are required.
Benefits
- 27 paid vacation days
- Commuting allowance
- Public transportation coverage
- Internal trainings
- Tuition program
- Fitness and vitality program
- In-house restaurant
- In-house gym
- Pension scheme
- Health insurance contribution
- Volunteering activities
- Company events
About Applied Medical Europe B.V.
Industry: Medical Equipment Manufacturing
Company size: 5,001-10,000 employees
As a new generation medical device company, Applied Medical is focused on meeting three fundamental healthcare needs: enhanced clinical outcomes, cost containment and unrestricted choice. Our vertically integrated programs in design, development, manufacturing, and distribution enable us to consistently meet these objectives. As a vertically integrated company, we manufacture all of our products in-house at our corporate headquarters in Rancho Santa Margarita, California, and our European headquarters in Amersfoort, Netherlands with distribution centers around the world. Applied manufactures surgical devices for a wide range of medical specialties. Each year, Applied dedicates, on average, 20% of our revenue to product development and projects that increase the efficiency of our manufacturing operations. As such, we are able to fuel the continuous development of new surgical technologies. Applied is proud to have a significant and sustainable impact on healthcare. We address patient needs with advanced technologies that enhance surgical outcomes while also meeting our customers’ pressing economic needs. Applied team members are part of one of the fastest growing and most progressive organizations in the healthcare field. We are proud to have a culture strongly committed to ethical business practices, mutual respect, teamwork, and caring about our customers and our community. Applied's team members come from a wide range of experience, and their perspectives are crucial to the continued success of our organization. Applied respects each team member’s opinion and fosters a culture of open communication across all levels and departments. We are looking for exceptional people who share in our mission to deliver breakthrough technologies that enhance surgical and clinical care. We seek creative problem-solvers from a variety of career paths and backgrounds who are interested in making a meaningful, positive difference. https://appliedmedical.com/Legal/SocialMedia