Internship Conversational Banking
€700 per month
Key Skills
Job Description
The team You’ll be part of the Transformation Office NL. The Conversational Banking program is about making banking simpler and more intuitive by enabling customers to interact with ING through natural conversations. The team programs delivers solution with new technologies such as AI and conversational interfaces to improve customer journeys, make banking more accessible and create new ways for customers to get things done. As an intern, you will work alongside experienced colleagues from different disciplines and contribute to real challenges and opportunities. You will help turn customer and business needs into concrete ideas, experiments, and improvements. Roles And Responsibilities As an intern in the Conversational Banking program, you will contribute to developing and improving conversational experiences for our customers. Your day-to-day activities will include: Exploring customer needs, market developments and new AI capabilities relevant to Conversational Banking. Analysing customer journeys and interactions to identify opportunities to make banking easier and more intuitive. Creating clear presentations and recommendations to share your findings and help shape next steps. Supporting the senior program manager with executing the program governance, drafting status updates, and taking care of program communication. How To Succeed We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Turn curiosity into insights by exploring customer behaviour, technology and emerging AI developments. Translate complex topics into simple ideas that can improve the customer experience. Use analytical thinking to structure problems, evaluate opportunities and draw clear conclusions. Experiment and learn quickly, using feedback and data to improve your ideas. Work effectively with different disciplines and communicate your ideas clearly and convincingly. Take ownership of your work and proactively turn opportunities into tangible results. Rewards And Benefits This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you. You’ll Also Benefit From Internship allowance of 700 EUR based on 36 hours work week Your own work laptop Hybrid working to blend home working for focus and office working for collaboration and co-creation Personal growth and challenging work with endless possibilities An informal working environment with innovative colleagues During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders). Questions? Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. About Our Internships Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.
Core Responsibilities
Explore customer needs, market developments, and AI capabilities, and analyze customer journeys to identify ways to make banking simpler and more intuitive. Prepare presentations and recommendations, and support the senior program manager with governance, status updates, and program communications.
Requirements
The role calls for curiosity about customer behavior, technology, and emerging AI developments, along with analytical thinking and the ability to turn complex topics into clear ideas. Candidates should learn through experimentation and feedback, communicate effectively across disciplines, and take ownership of their work; interns must be enrolled at a Dutch university or, if they hold an EU passport, an EU university.
Benefits
- Internship Allowance
- Work Laptop
- Hybrid Working
- Personal Growth
- Challenging Work
- Informal Working Environment
About ING Nederland
Industry: Banking
Company size: 10,001+ employees
ING is a global bank with a strong European base. With 14,500 employees in the Netherlands, we’re one of the biggest employers in the country. Our research tells us that we stand out here because of our great working culture, competitive benefits and interesting work. We believe in sustainable progress for all, not just for the few. We aim to support and contribute to economic, social and environmental progress. Because progress doesn’t start with perfection. It starts with people, their ideas and their drive to make things better. Collaborative and inclusive We’re proud of our diverse and multinational make-up. Joining the ING team means contributing to a collaborative and inclusive culture, having a hybrid way of working and being part of the positive impact that we strive to make on people and the planet. We don’t believe in one ‘perfect’ way of doing things. The best solutions emerge when people work together, stay curious and learn from each other. You’ll get responsibility from day one, along with the trust and freedom to make your own choices and contribute your perspective. Purpose ING’s purpose is empowering people to stay a step ahead in life and in business. This purpose guides us in everything we do. Rather than telling our people what to do, we trust them and encourage them to carve out their career in a way that works best for them. We want to enable people to grow in their own way, without being held down. Because doing great things starts by doing your thing. So, are we offering the perfect job? Maybe not. But you might find something better: a place where you can be yourself, keep growing and make an impact through the work you do.