Key Skills

Job Description

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Responsibilities: Grow the portfolio of accommodation partners in your assigned market by introducing potential partners to Trip.com and facilitate their onboarding process. Develop and maintain strong relationships with partners by providing data insights and implementing strategies to increase their market share and revenue opportunities. Perform in-market research, provide insights, and conduct performance review meetings with key stakeholders in your assigned market. Develop a high level of engagement with assigned accounts, applying an array of communication methods. Review partner productivity performance and implement actions, accordingly, ensuring your portfolio of accounts are consistently optimised. Accurately and promptly resolve partner issues. Secure and coordinate merchandising activities for accommodation partners with special deals and seasonal promotions, supporting Trip.com marketing initiatives. Represent Trip.com in the local market by building the companies profile with key stakeholders and providing expertise in the local industry on market insights and trends. Perform other ad-hoc duties as assigned Qualifications: 3+ years’ experience in sales, account management or revenue experience within the hospitality & tourism industry. Proficiency in Dutch & English language skills, both written and verbal. Proficiency in French is also highly desirable. Excellent presentation and communication skills, with the ability to communicate to various stakeholders at different levels. Strong relationship builder with the ability to earn the trust of others to achieve reciprocal outcomes. Highly organized and self-motivated, with a demonstrated ability to prioritise work and be ocused on achieving critical targets and deadlines with accuracy. A self-starter that is determined, motived, persistent, and has a strong ability to act to achieve key results for the company. Demonstrated analytical skills with the ability to select and present insights to different stakeholders and implement action plans based on those insights. Great work ethic and committed to providing superior customer service to key stakeholders. The ability to travel, up to 25% of your time is required. This role will be based in Amsterdam, Netherlands. Why Trip.com Group We are an inclusive team of multi-lingual, goal-driven, friendly, and supportive colleagues who will help you gain valuable experience in a dynamic business setting. Our teams are passionate about making every trip the perfect trip for over 400 million customers around the globe. You will be part of a journey of globalization and have a world-class stage to unleash your talent. What’s more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Have a good trip, and see you soon!

Core Responsibilities

Grow and optimize the accommodation partner portfolio by recruiting partners, supporting onboarding, resolving issues, and using performance insights to improve partner revenue and market share. Build relationships with key stakeholders, conduct market research and performance reviews, and coordinate partner promotions that support Trip.com’s marketing initiatives.

Requirements

Candidates need at least three years of sales, account management, or revenue experience in hospitality and tourism, along with written and spoken proficiency in Dutch and English; French is highly desirable. They should have strong communication, relationship-building, analytical, organizational, and customer service skills, and be able to travel up to 25% of the time.

Benefits

• Flexible Work Arrangements
• Learning and Development Opportunities
• Career Opportunities
• Global Job Rotation
• Company-Sponsored Events