Key Skills

Job Description

Job descriptions: Assisting Customers in resolving after-sales technical issues including product usage and hardware/software related topics. Coordinate internal resources & cross-functional team communication to find needed solutions/information for Customers' technical inquiries. Provide customer feedback to Product Management and Marketing Teams to enhance future product development and promotion strategies. Problem-solving mindset, on-site customer support abilities, technical presentation/communication skills. Develop hands-on experience with GIGA COMPUTING products, with support from Taiwan HQ teams (BIOS & Firmware & Drivers, Mechanical, Quality Assurance, Design & Validation, Production, Product Management). Collaborate with Taiwan HQ FAE team to identify root causes of reported technical issues. Provide technical presentation/explanation to Customers for reported technical issues and report on follow-up progress of implemented resolution. Configure and set up test server systems to reconstruct/simulate reported technical issues; configure and set up test server systems for remote access by Customers for Proof-of-Concept (PoC). Carry out on-site visits at Customers' facilities to understand Customers' operations and enable solution integration and issue resolution. Support business Events when necessary. On-call support to meet global 24/7 requirements This FAE works with: EMEA local Customers and Partners. The GIGA COMPUTING FAE team (Taiwan and local). The GIGA COMPUTING EMEA Sales Team (Taiwan and local). The GIGA COMPUTING Marketing Team (Taiwan and local). The GIGA COMPUTING R&D Team (Taiwan). Other GIGA COMPUTING engineering teams (Taiwan)(BIOS & Firmware, Mechanical, Quality Assurance, Design & Validation, Production, Product Management). Requirements: Fluency in English speaking is required. Fluency in a 2nd language is highly preferred (German, French, Dutch, Spanish or Chinese). Prefer Bachelor's degree in Electrical/Electronic engineering or related engineering field like Computer Science, Computer Engineering, etc. MBO level with proven working experience in related field is also welcome. Background & experience with PC or server architecture. Skills for Ansible/Redfish/software system diagnostics is preferred. Experience with Linux OS required. Skills of leading technical investigations with engineers of multiple disciplines. Ability to excel both independently and collaboratively within a team environment. Proactive attitude and abilities to handle and prioritize multiple tasks. Regular travel is required for on-site customer support. Preference given to candidates with local work authorization.

Core Responsibilities

Resolve customer after-sales technical issues, coordinate with internal engineering and business teams to investigate problems, and communicate solutions and progress to customers. Configure test servers to reproduce issues or support remote proofs of concept, conduct customer-site visits, provide feedback to product and marketing teams, and support events and on-call coverage.

Requirements

Fluent spoken English and Linux experience are required; a second language and a bachelor's degree in electrical/electronic engineering or a related field are preferred, while relevant MBO-level experience is also welcome. Candidates should understand PC or server architecture, lead multidisciplinary technical investigations, work independently and collaboratively, manage competing tasks proactively, and be available for regular travel.