Key Skills

Job Description

Zadig & Voltaire is a luxury brand founded in 1997. The brand’s signature comes from its use of the finest materials such as cashmere, silk, and leather. By revisiting wardrobe essentials with a relaxed yet unmistakably rock’n’roll twist, Zadig & Voltaire aims to embody the new definition of luxury: chic and effortless. To view the current season: www.zadigetvoltaire.com The role of Supervisor is an essential part of the store function. Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store. We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients. You are a role model in your team and you share your knowledge and skills with your colleagues. The Supervisor will welcome and assist customers throughout the entire sales process, always focusing on delivering the highest customer experience. As a Supervisor, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards. You will support the store management in building a store environment that nurtures creativity and employees development. Expectations of the role : Selling skills : Be a brand ambassador and embrace the brand Selling Ceremony Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale. Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT) Provide personalised advice and drive sales according to the customer’s needs Be able to build customer loyalty, understand customer relationship management Be able to communicate efficiently and effectively Be knowledgeable of the collection and the brand iconic pieces Operations : Drive sales: Operating till system, take and process payments Manage the till and customers queuing efficiently Follow company policy and procedure Manage the needs of the customer including exchanges, credit notes and holds Offer each customer the opportunity to be on the mailing list Maintain the replenishment of bags, boxes etc Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager Processing the deliveries Maintain a luxurious store environment and standards Answer calls promptly and efficiently, with a pleasant and welcoming manner Execute the loss prevention procedure and conducts regular inventories Ensure the shop floor and stock room standards are maintained in a clean, tidy condition Follow the health & safety guidelines Merchandising : Process deliveries (new collection, replenishment…), transfers Process the replenishment of the items on the shop floor according to the ZV Standards Support the Store Management in the VM guidelines implementation Required knowledge & skills : Be a quick learner and good listener You must have excellent communication skills Excellent organization skills Understands and delivers a luxurious customer experience Able to suggest additional items as ad-on sales Understand the sales and financial targets Be quick operationally while having strong attention to detail You have to be adaptable and a team player Show passion about the retail and interest in fashion and retail market trends Required qualities : Details focused! Strong verbal & written communication skills Problem solver! Adapt to new situation, be proactive! Great people skills, be enthusiastic, dynamic! Punctual Team player Flexible according to the working hours and situations Able to multi-task Be eager to learn, develop yourself and others. We look forward to welcoming you to the ZADIG TEAM ! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.aining & coaching to the team in order to improve performance and increase team motivation & dedication. Personal data If we receive your application, the information collected will be processed by Zadig & Voltaire for the purposes of managing the recruitment process. This processing is based on the performance of pre-contractual measures. Your personal data will be retained for a period of two years from the end of the recruitment process. It will only be shared with internal teams and any service providers involved in the recruitment process. You may access your personal data, have it rectified, request its erasure, or exercise your right to restrict the processing of your data. To exercise these rights or for any questions regarding the processing of your data, you may contact our Data Protection Officer: [email protected]. Finally, if, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority.

Core Responsibilities

Welcome and assist customers throughout the sales process, provide personalized styling advice, build customer loyalty, and contribute to store sales targets and KPIs. Support store operations, inventory and deliveries, visual merchandising, loss prevention, and a clean, luxurious store environment while helping develop and motivate the team.

Requirements

The role calls for strong communication and organizational skills, fashion and retail trend knowledge, a customer-focused approach, and the ability to meet sales targets and suggest additional products. Candidates should be proactive, punctual, adaptable, detail-oriented team players who can multitask and are eager to learn and support colleagues.