Key Skills

Job Description

Regional Aftersales Manager – Benelux Location: Amsterdam, the Netherlands About The Role We are looking for a results-driven Regional Aftersales Manager to lead and develop our aftersales operations across the Benelux region. You will be responsible for strengthening our service network, improving customer satisfaction, and ensuring high standards of service quality and operational efficiency. Key Responsibilities Develop and implement regional aftersales strategies and business plans. Build, manage, and optimize the authorized dealer and service partner network across Benelux. Monitor service performance, customer satisfaction, and aftersales KPIs, driving continuous improvement. Oversee spare parts availability, warranty management, technical support, and service quality. Collaborate with Sales, Logistics, Technical, and HQ teams to resolve issues and enhance the customer experience. Manage regional aftersales budgets, reporting, and compliance with company standards and local regulations. Requirements Bachelor's degree in Automotive Engineering, Business Administration, or a related field. At least 8 years of experience in automotive aftersales, dealer network management, or service operations. Strong understanding of aftersales processes, including warranty, spare parts, and customer service. Excellent communication, analytical, and stakeholder management skills. Fluent in English and Mandarin; Dutch and/or French is an advantage. Willingness to travel regularly across the Benelux region. What We Offer Competitive remuneration package. A fast-paced dynamic environment in a successful international organization. International exposure with the chance to adapt locally and make a difference. Growth potential. #GeelyEurope Geely’s mission is to create a smart mobility experience that exceeds user expectations, become a tech-driven global auto company and the most competitive and respectable Chinese auto brand in the world.

Core Responsibilities

Develop and implement regional aftersales strategies while building and optimizing the authorized dealer and service partner network across Benelux. Monitor performance and customer satisfaction, oversee parts, warranty, technical support, budgets, and compliance, and collaborate with internal teams to improve service quality and the customer experience.

Requirements

A bachelor's degree in Automotive Engineering, Business Administration, or a related field and at least eight years of experience in automotive aftersales, dealer network management, or service operations are required. Candidates should understand warranty, spare parts, and customer service processes, have strong communication, analytical, and stakeholder management skills, be fluent in English and Mandarin, and be willing to travel regularly across Benelux; Dutch and/or French is an advantage.

Benefits

• Competitive Remuneration
• International Exposure
• Growth Potential