Key Skills

Job Description

Role Overview International Customer Service Specialist at Hazera Seeds Hazera is a global leader in the seed industry. Hazera brings expertise, commitment and support, combining decades of experience with state-of-the-art technology. Hazera breeds, develops, produces and markets varieties and seeds in a wide range of vegetable crops around the world. Hazera’s headquarters are situated in Israel and in The Netherlands, with subsidiaries in twelve countries and an extensive distribution network providing services in over 100 additional markets. In the International Customer Service Specialist role, you will be a part of a small but dedicated Export Customer Service Team, together with 3 other representatives and 1 coordinator. You will report directly to the Customer Service Manager. If you enjoy working in an international environment on a commercial and sustainable mission and at the same time you enjoy offering our customers optimal service, then you are the colleague we are looking for! Responsibilities What your role will look like when you join us: The Customer Service department is a crucial point of our company. You are in the middle of the daily operations and are in close contact with Sales, Planning, Processing, Finance, Marketing and Quality. We always want to provide the best service to our customers. To reach that, you together with your colleagues from your team and other teams, are responsible for delivery of vegetable seeds to our customer on time, in the right quality, complying with regulations and in a cost-efficient manner. Our aim is to have the highest satisfaction of our customers. We work with different systems (ERP system, BI tool, MS Office, CRM and external software systems) for transport and for phytosanitary regulation purposes. Candidate profile What will you bring in our team: You are an independent and energetic person with a positive attitude. You feel comfortable in an often hectic work environment and have the ability to work well in a team. You are flexible, customer-oriented, pro-active, you like challenges and you have a strong sense of responsibility. As we are a Dutch company, our internal communication is often in Dutch. Considering the international character of this role it is also necessary to have a good knowledge of the English language. We are constantly looking to improve our processes and optimize our way of working and your input in these processes will be appreciated. We have few important requirements which we ask from our candidates: Minimum HBO level education or MBO lever 4 (specialist) Minimum 3 years of experience in international commercial organization. Experience in working with ERP systems, CRM system, export- and customs documents (phytosanitary rules, certificates of origin, incoterms) Your Benefits And Working Environment 25 days paid holidays (full time employment) 13 days paid ATV (full time employment) Vitality leave to facilitate sustainable employability (number of days depending on age) Holiday allowance of 8,33% Hybrid working policy (depending on the position) Flexible working hours (depending on the position) Lease-a-bike to promote sustainable employability Discount on collective health insurances Free fresh fruits Free fresh vegetables to take home in the growing season Career opportunities within Limagrain Group (access to all vacancies, locally & abroad) Learning & Development opportunities (Hazera Academy) Working with passionate colleagues Active Employee Association (regular events, e.g BBQ & Padel) Recruitment process Our recruitment process consists of two interviews. The first interview focuses on understanding the candidate’s background, experience, and motivation for the role, as well as assessing overall fit. The second interview is more in-depth and explores role-specific skills, competencies, and alignment with the team and company culture. A final decision is made following this stage. Candidates may be asked to complete an assessment designed to evaluate role-specific skills.

Core Responsibilities

Coordinate the delivery of vegetable seeds to international customers on time, at the required quality, in compliance with regulations, and cost-efficiently. Work closely with Sales, Planning, Processing, Finance, Marketing, Quality, and the customer service team, using business and logistics systems to support export operations and customer satisfaction.

Requirements

Requires at least an HBO-level education or MBO level 4 qualification, and a minimum of three years of experience in an international commercial organization. Candidates should have experience with ERP and CRM systems, export and customs documents, phytosanitary rules, certificates of origin, and Incoterms; good English is also required, while Dutch is commonly used for internal communication.

Benefits

• 25 Days Paid Holiday
• 13 Days Paid ATV Leave
• Vitality Leave
• Holiday Allowance
• Hybrid Working
• Flexible Working Hours
• Lease-a-Bike Program
• Collective Health Insurance Discount
• Free Fresh Fruit
• Free Fresh Vegetables During the Growing Season
• Career Opportunities
• Learning and Development Opportunities
• Employee Association Events