Guest Service Pro (FT/PT)
Key Skills
Job Description
Hello there! Ready to be a vital part of our Front-Office team? We're on the hunt for a Guest Service Pro (Fulltime or Parttime) to join us in the Amsterdam area. You'll be working your magic in 2 shifts from 07:00 to 23:00 hrs, to make sure our guest feel welcome and at home. Are you up for the adventure?
The July BOAT&CO
With 82 flats decorated by Martin Brudnizki Design Studio, The July BOAT&CO is setting course to become a hotel to which (inter)national guests keep returning. All flats have luxuriously equipped kitchens, living and working areas. The rooms also reflect Amsterdam's Houthaven; some even literally. Like the penthouse with insane views over the IJ River. The rest of our hotel is just as complete. From the atrium to the terrace and from the spa to the restaurant: everywhere The July BOAT&CO combines international design with Amsterdam charm and hospitality. Which we are also proud of: The July BOAT&CO has a first-class sustainability certificate. Nicely in the style of Houthaven, a 100% climate-neutral neighbourhood.
The Job
As a Guest Service Pro, your day kicks off with a Front Office team meeting, where you brainstorm delightful surprises for the upcoming guests. Whether it's a birthday cake or a personalized touch like an Italian newspaper, you're all about making guests feel special!
If a dishwasher is broken in a room, you quickly come up with a suitable solution. You're collaborating closely with colleagues from housekeeping, technical services, F&B, and duty management.
As the first point of contact, you share your insider knowledge of Amsterdam, helping guests make the most of their stay. With many long-stay guests, you develop meaningful connections and play a crucial role in creating a homely and memorable experience.
Do you recognize yourself in the following?
You're a natural host. Anticipating needs is second nature to you
Your vibrant personality is ready to shine
You possess excellent communication skills, in English and/or Dutch
You excel independently but also thrive as a team player
Previous experience at a hotel reception is a plus
What’s in it for you?
In our flat organization, within an informal working atmosphere, your ideas are highly valued.
Intern Allowance
Personal Growth: In our company we want to invest in your personal and professional growth by personalized training opportunities, to unleash your professional potential!
Refer-a-friend bonus! Also for open trainee positions.
Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement
OpenUp: An online platform with all sorts of resources to enhance your mental well-being both at work and at home
Boost your Health with Padel, Personal trainer sessions, Free Gym & sauna access, sport events & workshops – We've got it all covered!
Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at or hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the "Hotel Employee Rate", where you can explore the world with discount rates for other hotels
Team drinks, events & outings to (never) forget!
Wanna create a warm feeling? Want to build the future of hospitality and apartment living?
Come and tell us your story!
Core Responsibilities
You will act as the first point of contact for guests, managing front office operations and ensuring a welcoming, homely experience. You will also collaborate with housekeeping, technical services, and F&B teams to resolve guest issues and provide personalized service.
Requirements
You should be a natural host with excellent communication skills in English and/or Dutch. Previous experience at a hotel reception is considered a plus, and you must be able to work both independently and as part of a team.
Benefits
- Personalized training opportunities
- Refer-a-friend bonus
- Self-care day
- Community engagement day
- Mental well-being platform access
- Padel sessions
- Personal trainer sessions
- Free gym access
- Sauna access
- Sport events and workshops
- Daily closing drinks
- Exclusive employee hotel rates
- Friends and family hotel rates
- Hotel employee rate for other hotels
- Team drinks and events
About The July
Industry: Hospitality
Company size: 51-200 employees
The July builds beautifully designed spaces in different locations around the world. The aim? For guests to completely relax, go on new adventures, and create interesting connections. In short, to stay their way. The July’s journey started with three locations in Amsterdam but now we’re taking our unique concept around the world. Each location has its own point of view and story to tell, but what remains consistent is our welcoming atmosphere and eye for detail. We add to the locations we’re in, connecting guests to great people and places, and ensure that each property we build has strong eco-credentials and operational practices. All of this helps you find your flow at The July - a place where you can switch from work to play in the blink of a G&T.