• Conduct short, personalized onboarding and coaching sessions with new members to introduce them to the platform and its learning opportunities.

• Guide users through the platform, explain its features, and help them identify relevant training courses based on their interests and development goals.

• Encourage member engagement and activation by motivating users to explore available resources and book their first training session.

• Act as the primary point of contact for members during their initial onboarding experience, providing timely guidance and support.

• Understand individual learning preferences and challenges, adapting communication and recommendations to different user needs.

• Identify common questions, onboarding difficulties, and engagement barriers, sharing actionable feedback with internal teams to improve the member experience.

• Contribute to a positive, supportive learning environment by ensuring every member feels welcomed, informed, and motivated.

Requirements:

• Excellent verbal and written communication skills, with the ability to explain information clearly, engage users, and build positive relationships.

• A strong customer-oriented mindset and genuine interest in helping people access learning opportunities and achieve their development goals.

• A proactive and self-motivated approach, with the ability to take initiative, anticipate user needs, and follow through on tasks.

• Basic technical proficiency and confidence using digital platforms, online tools, and communication software.

• Strong interpersonal skills, empathy, and the ability to understand different learning needs and adapt your approach accordingly.

• Reliability, organization, and the ability to work independently while contributing effectively to a collaborative team.

• Nice to have: Previous experience in coaching, onboarding, training, customer support, or member success.

• Nice to have: Familiarity with learning management systems, HR technology, SaaS products, or digital training platforms.

• Nice to have: An interest in professional development, communication, coaching, and personal growth.

Benefits:

• Fully remote collaboration, offering the flexibility to work from anywhere.

• Flexible working hours that can be adapted to a freelancer's schedule.

• Opportunity to contribute to a meaningful, people-centered learning and development product.

• Collaboration with an experienced, friendly team in a supportive environment with flat hierarchies.

• Free access to the platform's training courses and learning resources.

• Opportunity to develop your coaching, communication, onboarding, and customer success skills.

• Freelance/self-employed engagement with an expected start as soon as possible.