Regional Aftersales Manager - Benelux
Key Skills
Job Description
Regional Aftersales Manager – Benelux
Location: Amsterdam, the Netherlands
About the Role
We are looking for a results-driven Regional Aftersales Manager to lead and develop our aftersales operations across the Benelux region. You will be responsible for strengthening our service network, improving customer satisfaction, and ensuring high standards of service quality and operational efficiency.
Key Responsibilities
Develop and implement regional aftersales strategies and business plans.
Build, manage, and optimize the authorized dealer and service partner network across Benelux.
Monitor service performance, customer satisfaction, and aftersales KPIs, driving continuous improvement.
Oversee spare parts availability, warranty management, technical support, and service quality.
Collaborate with Sales, Logistics, Technical, and HQ teams to resolve issues and enhance the customer experience.
Manage regional aftersales budgets, reporting, and compliance with company standards and local regulations.
Requirements
Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
At least 8 years of experience in automotive aftersales, dealer network management, or service operations.
Strong understanding of aftersales processes, including warranty, spare parts, and customer service.
Excellent communication, analytical, and stakeholder management skills.
Fluent in English and Mandarin; Dutch and/or French is an advantage.
Willingness to travel regularly across the Benelux region.
What We Offer
Competitive remuneration package.
A fast-paced dynamic environment in a successful international organization.
International exposure with the chance to adapt locally and make a difference.
Growth potential.
#GeelyEurope
Core Responsibilities
The Regional Aftersales Manager will lead and develop aftersales operations, including building and optimizing the dealer and service partner network across the Benelux region. They are responsible for monitoring service performance, managing budgets, and ensuring high standards of customer satisfaction and operational efficiency.
Requirements
Candidates must hold a bachelor's degree in Automotive Engineering, Business Administration, or a related field. A minimum of 8 years of experience in automotive aftersales or dealer network management is required, along with fluency in English and Mandarin.
Benefits
- Competitive remuneration package
- Growth potential
About Geely Europe
Industry: Motor Vehicle Manufacturing
Company size: 10,001+ employees
Zhejiang Geely Holding Group (“Geely Holding” / “the Group”) was founded in 1986. In 1997, Geely Holding entered the automotive industry and has since focused our core business on the development and production of automobiles. Geely has continued to grow with a focus on continuous technological innovation, talent development, and strengthening core competitiveness, all the while staying committed to sustainable development. In 2025, the Group achieved approximately 4.12 million vehicles in annual sales with new energy vehicle accounting for approximately 2.29 million vehicles, becoming the eighth biggest automaker in the world by total sales. Geely Holding’s 2030 vision is “Leadership through a Green and Intelligent Mobility Ecosystem” and is committed to becoming a globally competitive and influential automotive, technology and investment group that leads through a “green and low-carbon, intelligent, connected, passenger and commercial vehicle, ground and space integrated ecology”. The Group engaged in automotive, upstream and downstream industrial chains, intelligent travel services, green transportation, methanol and hydrogen ecology, digital technology, etc. The Group's strategically invested holdings including multiple automotive brands namely Geely Auto, Geely Galaxy, Lynk & Co, ZEEKR, Volvo Cars, Polestar, Lotus, Farizon Auto, and other brands each with their own respective brand positioning are actively participate in market competition around the world. Geely Holding is headquartered in Hangzhou with R&D and design centres around the world. The Group also operates world-class vehicle, battery, and powertrain manufacturing plants globally as well as a worldwide sales and service network.