Strategic Account & Delivery Manager
Key Skills
Job Description
Job Description
As a Strategic Account & Delivery Manager, you are responsible for managing a portfolio of assigned key accounts while ensuring the successful delivery of customer projects and initiatives. You act as the primary business partner for your customers, drive customer success, project delivery, retention, cross-sell and upsell opportunities across the Aryza suite.Your contribution
Key Account Management- Own and manage a portfolio of strategic customer accounts.
- Develop executive and operational stakeholder relationships.
- Conduct regular business reviews and account planning sessions.
- Ensure customer retention and long-term partnership growth.
- Act as primary escalation point and trusted advisor.
- Identify and develop cross-sell and upsell opportunities.
- Support contract renewals and commercial discussions.
- Maintain account growth plans and customer roadmaps.
- Collaborate with Sales and Product teams to position additional solutions.
- Contribute to revenue growth targets.
- Lead implementation, upgrade and transformation projects.
- Manage plans, timelines, budgets, risks and resources.
- Coordinate internal and customer stakeholders.
- Provide structured reporting and governance.
- Ensure successful delivery within scope, time and budget.
- Coordinate service improvements and escalations.
- Monitor service performance and customer satisfaction.
- Drive adoption and business value realization.
- Represent customer requirements internally.
What makes you stand out
- 5+ years of account management, customer success or project management experience.
- Experience in SaaS, software or technology environments.
- Strong commercial awareness and business acumen.
- Excellent stakeholder management and communication skills.
- Knowledge of Agile, Scrum or PRINCE2 methodologies.
What we offer
Have we sparked your interest?
Can you see yourself in this role? Then we’d love to get to know you! Please send us your CV and a short cover letter, along with your earliest possible start date and your salary expectations.About us
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Jobs at aryza Group (personio.com)
Core Responsibilities
You will manage a portfolio of strategic accounts to drive customer success, retention, and commercial growth through cross-selling and upselling. Additionally, you will lead project implementations, ensuring they are delivered within scope, time, and budget while maintaining strong stakeholder relationships.
Requirements
Candidates must have at least 5 years of experience in account management, customer success, or project management within a technology or SaaS environment. Strong commercial acumen and proficiency in methodologies such as Agile, Scrum, or PRINCE2 are essential for this role.
About Aryza
Industry: IT Services and IT Consulting
Company size: 501-1,000 employees
We work tirelessly with our partners to provide holistic, intelligent and dynamic solutions that help manage debt, insolvency and loans, and enable our customers to build strong and lasting relationships with businesses and consumers