Key Skills

Job Description

Team Lead HR Services Fulltime, 38 hours per week Are you a driven leader with a passion for HR processes and operational excellence? Do you want to work in an international, fast-growing organisation where you make a real difference for colleagues across multiple countries? Then we are looking for you! This is your daily action As Team Lead HR Services, you are responsible for the consistent and correct execution of transactional HR processes. You are the central point of contact for your countries and you combine operational leadership with a sharp eye for process improvement and stakeholder management. You lead your team with clarity and create an environment in which employees can develop and excel. You coach, motivate and provide constructive feedback — both on performance and personal growth. You foster a positive team culture in which people actively contribute new ideas and learn from one another. You monitor the quality and consistency of HR processes across all countries, in line with SLAs and local legislation. You identify bottlenecks, initiate improvements and ensure that work instructions and documentation are kept up to date. You manage improvement projects within HR Services and act as the central point of contact for the business, HR process owners, Risk and IT. You collaborate with experts to ensure new developments are introduced and implemented smoothly. Meet your team HR Administration is part of the broader HR Services organization in Action. Our team ensures the correct and efficient processing of HR transactions for employees across all Action countries on a daily basis. We work in a dynamic, international environment where collaboration, quality and continuous improvement are central. Would you like to contribute your ideas and leadership to the further professionalisation of our HR organisation? Take Action! Curious about your new team members? Marijke, Judd, Alberto, Sigrid, Erik and Monika can't wait to work with you! This is you As Team Lead HR Services, you are a natural leader who brings calm and structure to an operational environment. You are pragmatic, results-oriented and possess excellent communication skills. You know how to motivate your team while keeping a clear overview of complex challenges — even under time pressure. In addition: A completed bachelor's or master's degree in Business Administration or HR More than 5 years of relevant work experience, preferably in an international environment Experience in leading operational teams Knowledge of digital HR transactional processes; experience with HR cloud solutions, preferably SuccessFactors, is an advantage Excellent command of both English and Dutch (oral and written) What we offer Surprisingly much! From our international headquarters in the Netherlands you have an impact on what happens in our stores across Europe. We welcome more than 15 million customers every week in more than 3,000 stores in 15 European countries. We have great growth ambitions. For Action and for you. Because our growth means that you can always take new steps. A different position, an interesting innovation project, new skills: you can continue to develop as a professional. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost conscious and respect. Did you know that you can also count on us for: A market-based salary based on a 38-hour work week An annual bonus based on company and personal performance 24 days of holiday and the option to buy 5 extra days (based on 38 hours per week) Flexible working hours and the possibility of working up to 40% from home, of course in coordination with your team and manager 15% staff discount on your purchases at Action A good pension scheme, collective health insurance and travel expenses allowance (Zwaagdijk-Oost is traffic jam-free and only 30 minutes by car from Amsterdam) How we contribute to society If you only know Action from our stores, working here opens up a different world. There's a lot happening behind the scenes, including how we work to make a positive impact. Our Action Sustainability Programme (ASP) sets out clear ambitions and goals across four pillars: People, Planet, Product and Partnership. See where we stand today on sourcing, energy and packaging: company.action.com/planet-new . And meet the causes we back, including SOS Children's Villages: company.action.com/partnerships-new . Curious what else we're doing? Join our team and find out for yourself. Interested? We are proud to be an inclusive employer, and we warmly invite anyone who recognises themselves in the vacancy to apply. So take action and respond to this vacancy now! Response to your application within 14 days (and usually earlier) First meeting with the manager and a colleague Online assessment to get to know you better Second interview with your recruiter, among others Welcome to Action… Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have. Integrity is very important to us. Pre-employment screening is therefore part of the process for this vacancy. Ask your recruiter for more information.

Core Responsibilities

Lead the HR Services team and ensure accurate, consistent execution of transactional HR processes across countries, in line with service-level agreements and local legislation. Improve processes and documentation, manage HR Services projects, and coordinate with business stakeholders, HR process owners, Risk, IT, and subject-matter experts.

Requirements

A bachelor's or master's degree in Business Administration or HR and more than five years of relevant experience are required, preferably in an international environment, along with experience leading operational teams. Candidates should understand digital HR transactional processes, ideally have experience with SuccessFactors, and have excellent written and spoken English and Dutch.

Benefits

• Annual Performance Bonus
• Paid Holiday
• Flexible Working Hours
• Work From Home
• Employee Discount
• Pension Scheme
• Collective Health Insurance
• Travel Expenses Allowance