Key Skills

Job Description

An international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its German-speaking customer portfolio. The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle. This position works closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers. Key Responsibilities Serve as the main point of contact for German-speaking customers, coordinating closely with sales and internal teams. Manage customer orders end to end, from order entry through shipment and invoicing. Validate customer data at order stage, including pricing, commercial terms, exceptions, and specific logistics requirements. Handle customer and internal enquiries related to product availability, quality, substitutions, inventory levels, order status, pricing, billing, and invoicing. Support the sales team with account-related operational issues, including carrier incidents and delivery constraints. Address customer complaints promptly, ensuring appropriate follow-up and escalation where required. Maintain accurate customer and account records to ensure efficient billing and documentation. Ensure adherence to internal processes, policies, and compliance requirements. Profile Degree-level education or equivalent professional experience. At least 2-3 years’ experience in a customer service, customer operations, or sales support environment. Fluent German and English is essential (written and spoken). Any additional European language is a plus. Experience working with Microsoft Office, particularly Excel, and ERP systems (i.e. SAP Business One). Familiarity with import/export documentation is a plus. Previous exposure to the food and beverage industry is advantageous. Key Competencies Strong customer focus. High level of German Communication skills. Proactive and solution-oriented approach. High attention to detail and accuracy.

Core Responsibilities

Manage German-speaking customer relationships and orders throughout the order-to-cash cycle, coordinating with sales and internal teams on pricing, logistics, availability, billing, and invoicing. Resolve enquiries and complaints, support account operations, maintain accurate customer records, and follow internal processes and compliance requirements.

Requirements

Requires a degree or equivalent professional experience and 2–3 years of experience in customer service, customer operations, or sales support. Fluent written and spoken German and English are essential; Microsoft Office, particularly Excel, and ERP experience are expected, while additional European languages, import/export documentation, and food and beverage industry experience are advantageous.