Key Skills

Job Description

Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're a student, recent graduate or an experienced professional, this opportunity is for you! NRF IS A SPORTS AND DIGITAL COMPANY We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology. ABOUT THE JOB In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success. WHAT ARE YOU GOING TO DO? As the primary contact point for our customers via phone and email, you'll play a crucial role in ensuring their satisfaction. This means you will: Monitoring orders to ensure smooth operations; Coordinating customer backorders to meet monthly targets effectively; Managing your accounts and ensuring customer engagement; Address and coordinate customer complaints and warranty requests; Collaborating closely with colleagues from diverse departments to deliver the best services; Analyze data to identify trends and implement proactive follow-up measures; Have projects and/or key user responsibilities based on your interests within the company. “At our Customer Service, we prioritize helping colleagues during busy times and continuously seek improvement opportunities to grow as a department.” WHAT DO YOU BRING? Professional proficiency in Dutch and English. Knowledge of German is a plus. At least completed MBO level 4 education or HBO-level of thinking. Good knowledge of MS Office, including Excel. Familiarity with Microsoft D365 is an advantage. A proactive attitude, eagerness to learn, responsibility, and a team-player mentality. Digital mindset ABOUT THE TEAM For our location in Mill, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth. OUR BENEFITS Salary: Remuneration that will be adequate to your skills, experience and results NRF appreciates employees, also financially A quarterly bonus scheme based on performance 27 vacation days based on full-time employment Favorable pension scheme and solid pension fund (PME) Sports card: Do you like going to sports activities? Great, we encourage exercise! With us you will receive funding for the gym Are you ready to take on this dynamic role and develop your career with us? Apply now and become a vital part of our NRF team!

Core Responsibilities

Respond to customer inquiries by phone and email, monitor orders, coordinate backorders, manage customer accounts, and handle complaints and warranty requests. Collaborate across departments, analyze customer data and trends, and contribute to projects and continuous service improvement.

Requirements

Professional proficiency in Dutch and English is required, while German is an advantage. Applicants should have at least MBO level 4 education or HBO-level thinking, good MS Office and Excel knowledge, and a proactive, responsible, digitally minded, team-oriented approach; Microsoft Dynamics 365 familiarity is an advantage.

Benefits

• Quarterly Performance Bonus
• 27 Vacation Days
• Pension Scheme
• Sports Card
• Gym Funding