Key Skills

Job Description

Do you want to shape the time:matters future with us? Show your talent, grab a job. Tasks Monitor time-critical shipments across all transport milestones and service commitments Track shipment status, risks, delays and disruptions across global networks Obtain and validate shipment updates from carriers and operational partners Inform customers proactively on status changes, delays and delivery expectations Coordinate corrective and recovery actions for shipments deviating from plan Escalate critical exceptions, service failures and operational risks Maintain accurate shipment data in transport management and tracking systems Document communications, actions, decisions and escalation activities Contribute to monitoring and customer communication improvements Liaise with customers, operations, leadership and external tracking partners Benefits Flexible working hours Flight privileges Company sports / gym Company bonus (if applicable) Attractive company pension scheme Hybrid working possible Requirements Completed vocational training or Bachelor's degree, preferably in logistics, transportation, supply chain management or related fields; equivalent experience will also be considered 2+ years of relevant experience in freight forwarding, logistics, transportation, customer service, control tower operations or a similar environment Understanding of international logistics, transport processes & lifecycles Experience in shipment tracking, monitoring, exception management or control tower activities Experience with TMS, ERP, CRM or tracking platforms Good written & spoken English Strong organizational, prioritization & problem-solving skills Ability to manage multiple shipments with attention to detail Ability to work in shift-based or extended-hours environments Contact Melina Nikolopoulos [email protected]

Core Responsibilities

Monitor time-critical shipments across transport milestones, track risks and disruptions, and proactively update customers on shipment status and delivery expectations. Coordinate recovery actions, escalate critical exceptions, maintain accurate tracking records, and contribute to improvements in monitoring and customer communications.

Requirements

Applicants should have vocational training or a bachelor's degree, preferably in logistics or a related field, or equivalent experience, and at least two years of relevant experience. They should understand international logistics and shipment lifecycles, have experience with tracking or exception management systems, communicate well in English, and be organized and able to work shifts or extended hours.

Benefits

• Flexible Working Hours
• Flight Privileges
• Company Sports / Gym
• Company Bonus (If Applicable)
• Company Pension Scheme
• Hybrid Working