Key Skills

Job Description

Principal Consultant AI Adoption, Business Analysis & Continuous Improvement Job family Consulting / Data & AI Transformation Primary focus Adoption, analytics, continuous improvement and release shaping Scope Business domain, product, program, or transformation workstream Key interfaces Business owners, users, product, data/AI, engineering and change teams. Role Purpose The Principal Consultant leads adoption, impact measurement, business analysis, and continuous improvement for AI and agentic AI initiatives. The role connects business users with product and technical teams, converting data, feedback, and business needs into prioritized improvements, functional designs, and measurable outcomes. Key Responsibilities Adoption and Change Enablement • Lead adoption and rollout planning for assigned functions, products, or transformation workstreams. • Align rollout activities with business users, process owners, change teams, and technical stakeholders. • Collect structured user feedback, assess readiness, and translate adoption barriers into interventions and actions. • Facilitate workshops, communications, learning activities, and stakeholder forums that support confident use of AI-enabled processes. Impact Measurement and Business Analysis Required Skills & Capabilities • Strong business analysis, data interpretation, and hypothesis-driven problem solving. • Adoption and change management, stakeholder engagement, and structured rollout planning. • Business-technology translation, requirements definition, functional design, and backlog prioritization. • Sufficient understanding of agentic AI, generative AI, analytics, automation, and solution-delivery lifecycles to define feasible improvements. • Business-case and value thinking, including KPI definition and benefits tracking. • Workshop facilitation, executive-ready communication, and collaborative decision-making. • Root-cause analysis, continuous improvement, and disciplined delivery management. • Ability to work across business, product, data, technology, and change teams. Experience & Qualifications • Typically 12+ years in consulting, business transformation, data and AI, analytics, product improvement, or digital change roles. • Demonstrated experience leading adoption, business-analysis, or continuous-improvement workstreams. • Experience translating business needs and analytical findings into functional requirements, prioritized improvements, or release designs. • Track record of working effectively with senior business stakeholders and multidisciplinary technical teams. • Bachelor’s or master’s degree in business, technology, engineering, mathematics, data/analytics, or a related discipline. Measures of Success • Adoption readiness, active use, and stakeholder engagement across assigned scope. • Clear evidence of business and operational impact from deployed capabilities. • Quality, prioritization, and delivery readiness of improvement tickets and release requirements. • Speed and effectiveness of issue resolution and continuous improvement. • Stakeholder confidence in analysis, recommendations, delivery transparency, and business-technology alignment. Role Context This role operates at the intersection of business transformation, adoption, analytics, and AI-enabled product evolution. It brings together the core capabilities reflected in the Impact and Adoption Lead, Technical Integrator, New Releases, and Business Analyst roles, calibrated to the seniority and accountability of this position.

Core Responsibilities

Lead adoption, rollout planning, and impact measurement for AI and agentic AI initiatives, translating user feedback and business needs into actionable improvements. Define and prioritize functional requirements and release designs while coordinating business, product, technical, and change teams to drive continuous improvement.

Requirements

Typically requires 12 or more years of experience in consulting, business transformation, data and AI, analytics, product improvement, or digital change, including leadership of adoption, business-analysis, or continuous-improvement workstreams. Requires a bachelor’s or master’s degree in a relevant discipline, strong stakeholder and multidisciplinary team experience, and the ability to translate business needs and analytical findings into prioritized requirements and improvements.