Key Skills

Job Description

Eversys Nederland BV is proud to share an new open position. Indeed, for its Technical Support Team, we are looking for a Field Service Technician. The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs. We are based in Den Haag, Nederland. Your geographical intervention scope at clients/distributors premises will be all over the country. This position is reporting to the Operations Manager. You will start with a 1 year contract with an aim at converting the collaboration into a permanent contract after one year. Your Responsibilities as Field Service Technician Handle installations and maintenance assignments following factory specifications and factory requirements. Support various installation & maintenance projects. Be able to repair on site or swap modules that are available in the company vehicle. Stock control regarding spare parts and modules that are assigned the the company vehicle. Troubleshoot technical issues using telemetry and usage data remotely or on site. Weekend standby service (take turns with other field technicians). Respond to breakdown service using the internal ticketing system. Attend various trainings necessary for the job. How will your day to day be organised? Daily Workload: Typically 3 to 4 service tickets/calls per day (up to more if travel distances are short). Standard operating hours cover site availability from 7:00 AM to 6:00 PM, with all extra hours fully paid as overtime. On-Site Tasks: Trouble shoot, repair, maintenance and customer instruction after installations. Installations: Setting up, calibrating, testing new machines, and conducting training sessions. Projects Implementations: Participating in major client roll-outs and large-scale projects (e.g., Starbucks, Total gas stations, Circle K, Wimbledon event setups). Standby Duty: 1-week rotation every 6 weeks. Incident volume is low to moderate (average 0 to 3 calls during a weekend shift), compensated via structured overtime percentages. Travel Target Region: The candidate must reside in the Northeast of the Netherlands. Company Van: VW ID. Buzz (or small service van). Home-Based Work Model: The technician starts their day directly from home using a fully equipped company vehicle. Parts and equipment are delivered directly to their home address, eliminating daily warehouse commutes. Qualifications Hands on and able to work independently without much supervision. Seniority but willing to pioneer while we are rebuilding the service organization together. Team player and collaborate with several departments is essential. Mechanical / hydraulics background and basic electronics knowledge. Good proficiency in Dutch and English. Excellent Customer Service Skills and ability to give short trainings on-site. Drivers licence is mandatory. Technical Expertise & Tools Technical Skill Set: Looking for a hands-on, technically skilled technician rather than an over-qualified engineer. Ideally requires 3+ years of experience grounded in mechanics and hydraulics, along with basic/limited knowledge of electronics. Remote Telemetry & IT Skills: Computer skills and affinity with technical software are essential. Technicians use laptops/tablets equipped with proprietary telemetry software to diagnose faults, calibrate parameters, and perform quick fixes remotely before dispatching on-site. Background & Education: Vocational/technical school background is preferred over formal university degrees. Should you be interested in joining a dynamic organization in transition, you came to the right place! Apply and let's discuss!

Core Responsibilities

Install, maintain, calibrate, and repair machines at customer sites, using telemetry and usage data to diagnose and resolve technical issues remotely or on-site. Manage vehicle stock of spare parts, respond to service tickets, support customer projects and training, and participate in a rotating weekend standby schedule.

Requirements

Candidates should have at least three years of hands-on experience in mechanics and hydraulics, basic electronics knowledge, and computer skills for using technical and telemetry software. The role requires independent work, teamwork, strong customer service, Dutch and English proficiency, and a valid driver's license; vocational or technical education is preferred.