Operations Supervisor
Key Skills
Job Description
About the job We’re hiring an Operations Supervisor to support and oversee daily fleet operations, including vehicle and driver management, maintenance coordination, and service quality control. This is a hands-on role ideal for someone with automotive experience, strong organizational skills, and the ability to think fast under pressure. Key Responsibilities Supervise day-to-day operations of the driver and vehicle fleet Coordinate vehicle maintenance, repairs, and insurance claims Monitor service quality, revenue performance, and team productivity Manage and train new drivers , and support performance recognition programs Organize driver groups into efficient, manageable clusters Ensure compliance with all internal policies and procedures Collaborate cross-functionally to solve issues as they arise Qualifications Degree or diploma in Automotive, Business, Human Resource Management, or related field Valid driver’s license Proficient in basic computer tools (MS Word, Excel, etc.) Experience in fleet operations, vehicle maintenance, and insurance processes Hands-on experience managing technical vehicle issues and driver operations Strong problem-solving skills in operational and incident scenarios Fluent in Dutch(optional)
Core Responsibilities
Oversee daily driver and vehicle fleet operations, coordinating maintenance, repairs, insurance claims, driver training, and efficient driver group organization. Monitor service quality, revenue, and team productivity while ensuring policy compliance and collaborating across teams to resolve operational issues.
Requirements
A degree or diploma in automotive, business, human resource management, or a related field is requested, along with a valid driver’s license and proficiency in basic computer tools such as Word and Excel. The role calls for experience in fleet operations, vehicle maintenance, insurance processes, and hands-on management of vehicle issues and driver operations, as well as strong problem-solving skills; Dutch fluency is optional.
About GSM - Green SM
Industry: Internet Marketplace Platforms
Company size: 10,001+ employees
GSM is an innovative technology firm that offers Vietnam's premier all-electric multi-service platform. We provide reliable mobility services, encompassing taxis, electric motorbikes, and on-demand express options throughout Southeast Asia. Our mission is to create a sustainable, green, and convenient transportation solution that empowers communities towards a greener and smarter future. In just one year, GSM has achieved remarkable milestones that deserve recognition: 1. Securing the position of the second-largest ride-hailing platform in Vietnam. 2. Successfully launching a groundbreaking product that has made a significant impact. 3. Garnering acknowledgment as one of Vietnam's top 10 highlights within its economy. Moving forward, we remain committed to pushing boundaries and pioneering the future of transportation in the region. Join us as we shape a sustainable and technologically advanced landscape for all.