Key Skills

Job Description

Are you a confident, proactive problem‑solver who thrives in a fast‑moving technical environment? AB Graphic International is looking for an After Sales Support Manager to join their growing team in the Netherlands. This is a fantastic opportunity for someone who enjoys being the link between manufacturing, service teams and customers - ensuring every project runs smoothly from start to finish. You’ll need to be organised, resilient and comfortable managing multiple priorities across different teams and locations. If you enjoy taking ownership, building strong relationships and keeping complex projects moving, this role will suit you perfectly. The Company Our client, AB Graphic International, is a global leader in print finishing and converting technology, delivering innovative capital equipment solutions to the label and packaging industry. They are known for their commitment to quality, innovation and customer success. Why Join Us? · AB Graphic International are a stable, respected company in a specialist industry · Join a supportive, collaborative team where proactive ideas and clear communication are genuinely valued · Be the key link between manufacturing, service teams and customers with real ownership and autonomy in your role · Work in an international environment with occasional travel across BeNeLux, the UK and Germany · Develop your technical, logistical and project‑management skills in a varied role with real impact The Role What you’ll be doing: · Acting as the key interface between manufacturing teams and the customer · Coordinating a smooth installation process for high‑value machinery · Managing projects across multiple manufacturing sites · Staying in close contact with customers until machines are fully accepted and in production · Working closely with the service department to coordinate all required work · Calculating machine costs once the warranty period ends · Travelling occasionally within BeNeLux, the UK, and Germany The Ideal Candidate We’re looking for someone who enjoys taking ownership, keeping projects on track and building strong relationships with customers and internal teams. Our ideal candidate will stay calm under pressure, communicate clearly and won’t shy away from making decisions. Essential Skills · Fluent in Dutch language · Professional‑level proficiency in English · Technical or logistical background · Confident communicator with a persuasive, resilient approach · Strong multitasking skills and the ability to manage deadlines across teams · Proactive, self‑motivated, and able to work on your own initiative · Ability to travel to and work from the office – Almere, Netherlands Desirable · Experience using Microsoft Dynamics · Conversational German Benefits: · 13th‑month payment (paid annually in December) · Bonus (further details to be advised) · 8% holiday allowance · Contribution from ABG towards pension · Cell phone · Laptop · Free parking on site If you are confident, organised and naturally proactive (the kind of person who spots issues before they become problems!) apply today! We welcome applications from all qualified candidates regardless of age, gender, background, or other protected characteristics. Please note: All applicants will be asked to complete a mandatory assessment through our partners, Objective Management Group, as part of the recruitment process. Only candidates who complete the assessment will be considered for shortlisting. Due to the high volume of applications, we may not be able to provide individual feedback to those who are not successful. Your application will be processed in accordance with GDPR and used solely for recruitment purposes.

Core Responsibilities

Serve as the main link between manufacturing teams, service departments, and customers, coordinating machinery installations and projects across multiple manufacturing sites. Maintain customer contact through machine acceptance and production, coordinate required service work, calculate post-warranty machine costs, and travel occasionally within BeNeLux, the UK, and Germany.

Requirements

Candidates must be fluent in Dutch, proficient in English, and have a technical or logistical background. They should communicate confidently, manage multiple priorities and deadlines, work proactively and independently, and be able to work from the Almere office and travel; Microsoft Dynamics experience and conversational German are desirable.

Benefits

• 13th-Month Payment
• Bonus
• 8% Holiday Allowance
• Pension Contribution
• Cell Phone
• Laptop
• Free On-Site Parking