Key Skills

Job Description

✈️ At LATAM, we invite you to elevate every journey, always. Would you like to be part of this purpose? 🌎 Then this opportunity could be for you! 📢 We are looking for our next CARGO OPERATIONS SUPERVISOR to join our Cargo Department in Amsterdam, Netherlands. You will play a key role in ensuring that our service providers meet LATAM's safety, quality, and operational standards, driving the achievement of SLAs and KPIs while optimizing flight cargo capacity and improving operational performance. Through effective supplier management and continuous improvement, you will help ensure safe, efficient, and reliable cargo operations, contributing to keeping millions of people connected to the world. ✨ We believe in a diverse, inclusive workplace full of opportunities. This position is open to applications from people with disabilities, in accordance with applicable legislation in the Netherlands. 🚀 New challenges await you in this role. Here are some of your main responsibilities: Monitor and manage operational performance indicators (KPIs) and service level agreements (SLAs) with cargo handling providers, ensuring compliance with established targets and service standards. Oversee the implementation and compliance of operational procedures, supporting continuous improvement initiatives and new projects. Ensure compliance with LATAM's operational safety and quality standards, as well as applicable regulations and internal procedures. Supervise cargo build-up and loading processes through service providers, ensuring compliance with LATAM's guidelines and optimizing aircraft cargo capacity. Oversee import and export cargo operations across assigned stations, ensuring operational efficiency, safety, and service quality. Analyze operational results on a daily, weekly, monthly, and annual basis, identifying improvement opportunities to optimize flight performance and meet customer service commitments. 🎯 What do you need to take off in this role? Have at least 2 years of experience in airport cargo operations (mandatory requirement). Have knowledge of air cargo operations, warehouse cargo handling, and aircraft loading processes. If you know these processes inside and out, you're already one step ahead! Have an intermediate level of English (mandatory requirement), allowing you to communicate effectively with operational teams and service providers. Knowledge of Spanish at an intermediate level will be considered an advantage. Have user-level proficiency in Google Workspace. Experience using CROAMIS will be considered an advantage. Knowledge or certification in Dangerous Goods (DG) and familiarity with DG AutoCheck will be valued. 🌎 Benefits, culture, and much more: Get to know LATAM Visit our official Careers website and explore. 📍 Where and how will you work? Location: Amsterdam, Netherlands Working hours: Rotating shifts Contract type: Fixed-term contract for 3 months, with the possibility of renewal Work arrangement: Hybrid ✋ Before applying, please keep in mind: If you have a disability and require any accommodations to participate in the interview process, please indicate this when applying. Register using your personal email address; avoid using corporate or university email accounts. Attach your CV in PDF format. At LATAM, we never request payments or deposits to participate in our recruitment processes. 🌟 Are you ready to fly with us? ✈️ Apply now and join us on this journey!

Core Responsibilities

Monitor cargo handling providers’ KPIs and SLAs, ensure compliance with safety, quality, and operational standards, and oversee import, export, build-up, and aircraft loading operations. Analyze operational performance and lead continuous improvement efforts to optimize cargo capacity, flight performance, and service quality.

Requirements

At least two years of airport cargo operations experience and intermediate English proficiency are mandatory. Candidates should know air cargo, warehouse handling, and aircraft loading processes; Google Workspace proficiency is expected, while intermediate Spanish, CROAMIS experience, and Dangerous Goods knowledge or certification are advantages.