Sr. Customer Operations Representative
Key Skills
Job Description
Core Responsibilities
Manage wholesale orders from placement through delivery while resolving customer issues and claims. Partner with Sales, Planning, Logistics, and Customer Service teams to ensure a seamless customer experience.
Requirements
Requires 5+ years of relevant experience and fluency in both English and German. Candidates must possess strong problem-solving skills and proficiency in Excel, ERP, and CRM systems.
Benefits
- Collaborative workplace
- Growth-focused environment
About Crocs, Inc.
Industry: Retail Apparel and Fashion
Company size: 5,001-10,000 employees
At Crocs, Inc., we believe life’s too short for uncomfortable shoes. As the global force behind two iconic brands — Crocs and HEYDUDE — we’re redefining casual footwear for people everywhere. Whether it’s the unmistakable Classic Clog or the laid-back ease of a HEYDUDE slip-on, our products are designed to move with you, wherever life takes you. We’re more than just shoes. We’re about comfort without compromise, style with personality, and making a positive impact while we’re at it. Our brands are for all seasons, all ages, and all walks of life — and our commitment to personalization and self-expression keeps us connected to our consumer, one pair at a time.