Front Office Employee (Full-time)
€34,105.53 per year
Key Skills
Job Description
Company Description
NOTE: We do not provide visa nor accommodation. Make sure to only apply when you are already residing in the Netherlands.
Novotel Amsterdam City
Novotel Amsterdam City is one of the largest 4‑star hotels in the Netherlands. As a strong and trusted brand within the international Accor group, we offer 610 guest rooms, 1,300 m² of meeting facilities, and several vibrant F&B outlets. Every day, we welcome more than 500 guests and take pride in delivering the exceptional service they deserve.
Are you service‑minded and ready to take the next step in your hospitality career? Would you like to work in one of the largest hotels in the Benelux, surrounded by a young, spontaneous, and energetic team? Then this is the perfect opportunity for you.
At Novotel Amsterdam City, passion, quality, and professionalism are at the heart of everything we do. With genuine attention and an authentic approach, we ensure that our guests feel welcome and return with pleasure. You will be part of a close‑knit team of around 135 colleagues, where we know each other, support each other, and enjoy our work together.
Job Description
What are you going to do?
As a Team Member Front Office, you are the first and last point of contact for our guests at Novotel Amsterdam City. We believe you deliver your best service when you can truly be yourself, and we encourage you to bring your personality to every interaction. You ensure a smooth check‑in and check‑out experience and assist guests with any questions or requests they may have. You will also handle general administrative tasks within the Front Office department. And of course, you won’t do this alone, you’ll be part of a supportive and enthusiastic team.
Qualifications
Who are we looking for?
We are looking for enthusiastic, outgoing team member, who has a true passion for hospitality, likes to work within a team, is flexible with an eye for detail. Besides this you have;
- Preferably, previous experience in Front Office;
- Strong verbal and written communication skills and excellent knowledge of the English language;
- You are available for 5 days a week;
- Experience with PMS Opera / Opera Cloud or with similar systems.
What do we offer you?
Novotel Amsterdam City is one of the largest Accor Hotels and that brings many advantages! We have plenty of growth opportunities in our hotel and worldwide. We also offer:
- A gross salary starting from € 2.711,54 based on a full-time 38-hour contract based on scale % from the Horeca CAO;
- 25 days holiday allowance based on a full-time 38-hour contract;
- A referral bonus of € 250 if you bring in new colleagues;
- Excellent travel allowance from 5.0 km;
- After your probation period, you are invited for a guest experience, where you stay one night at Novotel Amsterdam City with +1. This includes breakfast, dinner and drinks in our bar;
- Huge discounts on stays & Food & Beverage in all Accor hotels worldwide;
- Free parking and free use of our Technogym fitness room;
- Daily use of lunch or dinner in the staff canteen.
Additional Information
Excited to join?
Are you excited to join Novotel Amsterdam City? Then we would love to meet you! Please, send your CV and motivation letter to Lars, HR Coördinator, via or call us at +31 (0)20 43136 83.
Core Responsibilities
You will serve as the primary point of contact for guests, managing the check-in and check-out process while providing exceptional service. Additionally, you will handle general administrative tasks and collaborate with the front office team to ensure smooth hotel operations.
Requirements
The ideal candidate has previous front office experience and excellent English communication skills. Proficiency with PMS systems like Opera or Opera Cloud is preferred, along with a flexible and outgoing personality.
Benefits
- Holiday allowance
- Referral bonus
- Travel allowance
- Guest experience stay
- Discounts on stays and food and beverage
- Free parking
- Fitness room access
- Staff canteen meals
About AccorHotel
Industry: Hospitality
Company size: 10,001+ employees
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.