UI/UX Intern – Digital Customer Experience
€650 - €750 per month
Key Skills
Job Description
📍Location: Amsterdam, The Netherlands 🗓️ Duration: 5–6 months ⏰ Working hours: 40 hours per week 💶 Compensation: €650–€750 per month
About the Role
Are you passionate about UI/UX design and creating better digital customer experiences? Join the Digital Customer Experience (DCE) Overseas team in Amsterdam, part of Global Operations, and contribute to improving the online support experience for customers around the world.
As a UI/UX Intern, you will help analyze user behavior, translate business requirements into intuitive design concepts, and develop prototypes for future website improvements. Your work will support the ongoing development of consumer and business support portals for AOC and Philips TV, Sound, Monitors and display products.
These websites help customers worldwide find the information, answers and services they need. You will contribute to making these digital experiences more effective and user-friendly.
You will work closely with colleagues across IT, Service Innovations, Service Management, Marketing and Customer Care, gaining insight into how different teams collaborate to deliver an improved digital customer experience.
What Will You Do?
As part of the DCE team, you will contribute to ongoing website improvement initiatives by:
Analyse the customer journey: Evaluate existing customer journeys and UI/UX to identify opportunities for improvement.
Translate requirements into solutions: Process business and legal requirements related to UI/UX design.
Develop design concepts: Map customer journeys and conceptualize new solutions and improvements.
Create interactive prototypes: Turn design concepts into prototypes to gather initial user feedback.
Support website development: Help prepare development requests for the IT team based on approved designs.
Conduct user testing: Verify website developments through user tests before and after implementation.
Contribute to continuous improvement: Support the team's ongoing plans to enhance the websites and digital customer experience.
What Do We Expect From You?
We are looking for a motivated and analytical intern who is interested in UI/UX design and digital customer journeys.
Your background and skills:
Currently studying at a university or Higher Business School (Polytechnic).
Available for a full-time internship of 5–6 months, working 40 hours per week.
Experience with UI/UX design tools, preferably Figma.
Knowledge of UI/UX design theories, processes and elements.
Familiarity with online and digital customer journeys.
Strong analytical and verbal communication skills.
Ready to Contribute to a Better Digital Customer Experience?
Join the Digital Customer Experience team in Amsterdam and contribute to the design and development of improved online support experiences for customers around the world.
Core Responsibilities
The intern will analyze customer journeys and UI/UX to identify improvement opportunities for digital support portals. They will also develop design concepts and interactive prototypes to gather user feedback and support IT development requests.
Requirements
Candidates must be currently enrolled in a university or higher business school and possess experience with UI/UX design tools like Figma. Strong analytical skills and a solid understanding of digital customer journey theories are required for this full-time internship.
About TP Vision Europe BV
Industry: Computers and Electronics Manufacturing
Company size: 1,001-5,000 employees
TP Vision is a dedicated TV player in the world of visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets in Europe, Russia, Middle East, Brazil, Argentina, Uruguay, Paraguay and selected countries in Asia-Pacific. We do this by combining our design expertise and innovative Philips TV heritage with the operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior TV experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries. The TV Company is 100% owned by TPV, the world’s leading monitor and LCD TV manufacturer, selling and marketing Philips branded TVs in China. The TPV Group has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality. TP Vision employs close to 2,000 people in several locations around the globe.