Key Skills

Job Description

Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organization. As a non-profit, self-governed movement of over 63,000 dedicated professionals, we provide life-saving medical assistance to people affected by armed conflict, natural disasters, disease outbreaks, and exclusion from healthcare. Our work is guided by medical ethics and the principles of impartiality, independence, and neutrality. We act based on need, and when we witness injustice, we speak out. Our commitment to professionalism and humanity can mean the difference between life and death. People are our priority. At Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, ethnic background, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they intersect together. With immediate effect, for our Country Programme in Bangladesh we are looking for: Case Manager Bangladesh (12 month assignment based in Bangladesh. This role is not based in Amsterdam) Objectives of the position Médecins Sans Frontières (MSF) OCA is seeking an experienced Safeguarding and Code of Conduct (CoC) Case Manager for the Kutupalong Project in Bangladesh. The role will support safeguarding initiatives and case management related to staff, patients, and communities in a context serving more than 1.1 million Rohingya refugees. Reporting directly to the Project Coordinator and functionally to the Hospital Director in Bangladesh with technical support from the Safeguarding Case Management Advisor, the Case Manager will lead administrative investigations into misconduct, Coc violations, and safeguarding concerns, including complex and high-risk cases. The post holder will receive, triage, and manage subsequent complaint and investigation processes, ensure confidential case management and documentation, and serve as the primary focal point for patient and community safeguarding concerns in Kutupalong Hospital and other outreach facilities. This position plays a key role in strengthening accountability, protecting vulnerable populations, and upholding MSF's safeguarding standards and ethical principles. Main responsibilities Ensure proper handling of all misconduct complaints, including safe and confidential reception, timely acknowledgment, triage, and immediate reporting of high-risk allegations to the Safeguarding Unit and compliance with Intersectional Platform on Behaviour Standards for Case Management. Provide technical advice and support to all actors involved in case management and ensure risk-mitigation and referral measures for complainants. - subjects of complaints and witnesses, including protection, medical, psychosocial and legal referrals when appropriate. Conduct and lead case triage, risk assessments, and investigations, including evidence gathering, interviews, analysis, and recommendations. Manage investigation documentation, including archiving, minute-taking, coordination of meetings/interviews, and preparation of final reports. Build capacity of country programme teams by training and supporting staff involved in complaint handling and misconduct investigations. Propose improvements to protocols and guidelines on case management based on country programme realities. Ensure quality, confidentiality, and data protection in case management processes, including managing complaint databases and reporting statistics. Coordinate internal and external collaboration, maintain communication with the Safeguarding Unit, engage in relevant forums, and coordinate external investigation experts where necessary. Candidate Profile BSc in law, social or organizational sciences, gender studies, social work, behavioural sciences, human rights, psychology, nursing or related field that deals with interpersonal behaviour and administrative fact-findings. Minimum 2 years of experience in identifying and addressing safeguarding concerns in a humanitarian setting, preferably a hospital setting with MSF or similar INGO. The 2 years of experience must include addressing concerns hands-on such as directly managing complaints, managing projects and staff, or treating patients. Experience working in low-resource contexts in countries of operation in the humanitarian, health, or development sector is highly desired. Strong analytical and advisory skills, with the ability to handle complex, sensitive, and high-risk cases independently. Excellent verbal communication skills, including the ability to deliver difficult information sensitively and appropriately. Excellent written communication skills, including the ability to draft investigation reports and present cases to senior management succinctly. Excellent intercultural communication skills, including the ability to work with qualified translators. Demonstrated commitment to confidentiality, survivor-centred practice, and fair process. Fluency in English, both speaking and writing, is mandatory. Bangla or Rohingya desirable. Ability to develop case strategies, conduct investigative interviews and deliver investigation reports of high quality and within prescribed deadlines. Certification as investigator highly desirable (CHS Tier 3, CFE/ CFF/ CPA/CCEP or equivalent) What we offer Annual gross salary range: 33,500€ - 36,850€ depending on prior relevant experience. This is a level 15 of the new Program Function Grid. 25 annual holidays. Private Health Insurance for the duration of the assignment + 3 months post-assignment. Accommodation & utilities. Travel costs are covered, except for personal holidays. An international and multicultural work environment Application If you recognize yourself in this profile, we welcome you to apply directly via our website and upload a letter of motivation + Curriculum Vitae (in English). The closing date for applications is: November 15th 2026 at 23:59 CET Information For more information about the recruitment procedure, please contact Johanna Wilflingseder (Recruiter) – [email protected] ***No agencies please***

Core Responsibilities

Lead confidential complaint handling, risk assessments, and administrative investigations into misconduct, Code of Conduct violations, and safeguarding concerns, including complex and high-risk cases. Maintain case records and reporting, support and train staff, coordinate referrals and internal or external partners, and strengthen safeguarding procedures.

Requirements

A bachelor's degree in law, social or organizational sciences, gender studies, social work, behavioural sciences, human rights, psychology, nursing, or a related field is required, along with at least two years of hands-on safeguarding experience in a humanitarian setting. Candidates need strong investigative, analytical, written, verbal, and intercultural communication skills, fluency in English, and a demonstrated commitment to confidentiality, survivor-centred practice, and fair process; Bangla or Rohingya and investigator certification are desirable.

Benefits

• Annual Holidays
• Private Health Insurance
• Accommodation And Utilities
• Travel Costs Covered
• International And Multicultural Work Environment