Key Skills

Job Description

Who we are SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organisations create better software. To accomplish this, our Software Development Team is continuously improving and expanding our Software Intelligence Platform. How we work As a member of the IT Support team you will automate provisioning of Apple devices. Additionally, you will be on call with internal clients for direct support. Typically, your work will consist of: Where you come in Strong customer service oriented mindset: you enjoy helping people and take pride in their satisfaction. Deploying Macs, iPhones, and iPads using Apple Business Manager and Zero-touch deployment with Mobile Device Management. Placing hardware orders and maintaining the hardware inventory and asset management records. Coordinate hardware repairs with Apple authorized service providers. Troubleshoot Meeting Room Platforms (e.g., Microsoft Teams Rooms, Zoom Rooms) and performing regular room checks, particularly before important meetings and events. Supporting network printers and multifunction devices, including drivers and print queues. Helpdesk Ticket Assignment and resolving common issues on first contact: password resets, account lockouts, email, VPN, printing, network access, and software problems. Escalate unresolved or complex issues to Second-Level Support. What's in it for you? You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions. Activities Gain SIG expertise and learn all about SIG offerings Share knowledge with your colleagues / coach them / act as a sparring partner Handle and process client ticket request, document client related or internal processes Contribute to automation of processes Manage user access to specific applications Job requirements MBO to HBO or equivalent formal training in Computer Science/Engineering 2+ years' work experience in an IT technical field Excellent interpersonal skills Analytical and geared to problem solving Service mentality towards clients Experience with managing a fleet Excellent command of the English language, verbal & written

Core Responsibilities

Deploy and manage Apple devices, maintain hardware inventory and asset records, coordinate repairs, and support meeting room technology and printers. Handle help desk tickets and common user issues, manage application access, document processes, and escalate complex problems to second-level support.

Requirements

Requires MBO-to-HBO-level or equivalent formal training in computer science or engineering and at least two years of experience in an IT technical field. Candidates should have strong interpersonal, analytical, problem-solving, and customer service skills, experience managing a device fleet, and excellent spoken and written English.

Benefits

• Professional Development
• Career Progression Sessions