Key Skills

Job Description

As a Front Office Manager (f/m/d), you lead the Front Office team with full professional and disciplinary responsibility, ensuring high performance, teamwork, and consistent service standards. Your Benefits at NH Hotels Your Role at a Glance What Makes You a Great Fit Free online & offline training organized by our own University. End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR). Employee rates starting from € 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. Team building events, trips and holiday parties. The opportunity to grow within our company worldwide. Salary based on your experiences starting from Horeca CLA scale 7. Your Role at a Glance As Front Office Manager, you are the natural host who brings Tivoli’s timeless elegance and genuine hospitality to life. With your charismatic presence, you inspire your team to create unforgettable moments reflecting the spirit of Live in the Moment. You lead the Front Office team where perfect service is your starting point. You are also the point of contact for guest-related matters, concierge duties, and all administrative matters. You are the driving force in stimulating, motivating. and coaching the Front Office Team. You monitor the Quality Standards and Upselling results, and you are part of the Management Team of the hotel. What Makes You a Great Fit Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests; You are a ‘Natural Host’ and have some years’ experience as (Assistant) Front Office Manager; You are an energetic person, you are a coach to your team and you are able to motivate them to go the extra mile for the guests; Together with your team, you will make sure every guest has a fantastic stay in our hotel; You have a good command of the English language; Dutch is an advantage. You know your way with figures. You have an open personality, have an eye for detail and you do not back away for a challenge (or two). Are you looking for a new challenge? Apply now! Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

Core Responsibilities

Lead the Front Office team with professional and disciplinary responsibility, coaching and motivating staff to deliver excellent guest service. Handle guest matters, concierge and administrative duties, monitor quality standards and upselling results, and contribute to the hotel management team.

Requirements

Candidates should have several years of experience as an Assistant Front Office Manager or Front Office Manager, a guest-focused attitude, and the ability to coach and motivate a team. Good English, numerical ability, an open personality, and attention to detail are expected; Dutch is an advantage.

Benefits

• Online And Offline Training
• End-Of-Year Bonus
• Referral Bonus
• Employee Hotel Rates
• Food And Beverage Discounts
• Friends And Family Discounts
• Retail Discounts
• Team-Building Events
• Company Trips
• Holiday Parties
• Worldwide Career Growth Opportunities