Key Skills

Job Description

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ Are you looking for an exciting opportunity in the fast-paced world of sea freight? Then we have the perfect role for you! Our import key account team in Rotterdam is looking for a dedicated and enthusiastic Customer Care Specialist. As a Customer Care Specialist, you are the vital link between our customers and internal departments. You’ll play a key role in managing commercial activities, customer communication, daily planning, and administrative processes. You’ll be responsible for your own customer portfolio and act as their primary point of contact. How you create impact Manage daily customer interactions and build long-term relationships. Act as the vocal point for your customers and coordinate with internal stakeholders. Collaborate proactively with internal teams to meet customer needs. Coordinate documentation processes and liaise with the Operational Care Centre for timely and accurate follow-up. Oversee the onboarding of new customers in cooperation with sales and operations. Provide proactive advice and support with a solution-oriented and service-minded approach. Monitor customer KPIs and internal data, contribute to continuous improvement. Ensure efficient and accurate administrative handling and reporting setup. What we would like you to bring Relevant work experience in sea freight (import) and/or customer service. Strong organizational skills and the ability to set priorities. Independent and detail-oriented, yet a true team player. A customer-focused mindset and excellent communication skills. Flexibility and resilience in a dynamic work environment. Excellent command of English; Dutch is an advantage. Availability for a full-time position (40 hours per week). What's in it for you A versatile role within an international organization where your contribution truly makes a difference. You’ll join a committed team with room for personal development and growth. Ready to take your career in Sea Logistics to the next level? Apply now and become part of our team in Rotterdam! In addition to an excellent salary, we also offer 1 day working from home policy, flexibility in working hours, travel allowance and a good pension scheme. You have 24 vacation days and 3.5 atv days and you have the option to buy extra days with our personal employee budget. You start with an annual contract with the prospect of permanent employment, and you are in control of your own development. Kuehne + Nagel is a great place to work and is looking for reliable employees, that is why we screen our employees and request a VOG. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Core Responsibilities

Manage a portfolio of import customers as their primary contact, handling daily communication, planning, commercial activities, documentation, and administrative processes. Coordinate with sales, operations, and internal stakeholders to onboard customers, monitor KPIs, resolve needs proactively, and support continuous improvement.

Requirements

Relevant experience in sea freight import and/or customer service is requested, along with strong organizational and prioritization skills, attention to detail, independence, and teamwork. Candidates should be customer-focused, communicate excellently, adapt to a dynamic environment, and have excellent English; Dutch is an advantage.

Benefits

• One Day Of Working From Home Per Week
• Flexible Working Hours
• Travel Allowance
• Pension Scheme
• 24 Vacation Days
• 3.5 Additional Leave Days
• Option To Purchase Extra Leave
• Personal Development And Growth Opportunities