Key Skills

Job Description

We are currently recruiting a Store Manager for our boutique in Roermond Outlet Village. We are looking for a results driven retail store manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Position overview As a Store Manager you will: Provide an excellent service to our customers and grant them the best shopping experience Activate all CRM strategies to build a loyal client base in order to enhance the store economic performances Manage the shop digital channels in order to increase brand awareness and boost sales Monitor stockroom standards and grant right product assortment on the floor Lead the team to meet business objectives Diplomatically handle complaints and critical situations with customers and colleagues Monitor KPIs and team sales performances and prepare complete reports for the Area Manager Deliver training / coaching sessions on product knowledge, CRM, customer service, brand presentation and visual merchandising, taking care of business guidelines Experience, Skills & Knowledge Grounded experience as store manager in retail environment, for fashion premium luxury brands Deep knowledge of local customers’ behaviors and needs Deep knowledge of CRM tools and strategies, needed to enhance the store customers’ loyalty base Great knowledge of social media and their strategies to manage online sales and employer branding Ability in presenting the brand to new customers and in establishing a deep loyal relationship with them Ability to work autonomously and in a dynamic environment Ability to prioritize workload, meet deadlines and specified standards Excellent communication skills across all levels Customer-oriented, organized and with a positive/constructive attitude

Core Responsibilities

Manage the boutique’s operations, customer experience, sales and profitability, stockroom standards, product assortment, and digital channels. Lead and coach the team, monitor KPIs and sales performance, prepare reports, and handle customer or colleague concerns.

Requirements

Candidates should have substantial store management experience in fashion retail, preferably with premium or luxury brands, and understand local customer behavior and CRM strategies. They should be customer-oriented, organized, communicative, able to work autonomously in a dynamic environment, and skilled in social media, prioritization, and team development.