Key Skills

Job Description

Do you want to make a difference as an Account Service Manager within the Export & UK team and are you looking for a job with a lot of responsibilities where teamwork is key? We are looking for a new colleague with excellent English language skills, both written and spoken. Join our green team and grow with us! elho inspires as many people as possible to bring more greenery into their daily lives. We do this with beautiful, sustainable design flower pots and smart plant care solutions that make both people and nature happy. And because we care so much about nature, we feel responsible for preserving it for people and the planet. Our products are made from 100% recycled plastic, and our production runs on our own wind energy. Our family business has been a leader in sustainability and innovation in the flower pot segment for years. We are proud that elho is B Corp certified and holds the TÜV mark for the use of recycled plastic. What will your objective be? As an Assistant Sales Manager, you ensure that everything within the UK team runs smoothly together with your colleagues. Keeping an overview and distributing tasks is no problem for you. You are the first point of contact for Sales Managers and participate in internal and external meetings, but if necessary, you are also ready to assist your colleagues with daily tasks. All to successfully set up the commercial process for your customers. You enjoy working within an international organization and like to communicate with our customers. We are looking for an entrepreneurial and proactive professional with excellent communication skills. You are able to maintain a clear overview, identify opportunities, and continuously improve our services. In close collaboration with the sales team, you will manage key accounts in the UK and several countries outside Europe. All to provide optimal customer and sales support so that commercial objectives can be achieved. You can easily keep overview of the tasks and priorities, are analytical, possess logical reasoning skills, and work solution-oriented. A true team player who enjoys diversity in tasks. What will be your responsibilities? Ensure that customer requests, orders, and commercial opportunities are followed up efficiently and in a timely manner, together with your team. Prepare, analyse, and distribute sales and customer performance reports to support commercial decision-making. Manage quotations, orders, product assortments, and price lists, ensuring an excellent customer experience. Support Sales Managers by developing and executing customer-specific sales initiatives and promotional activities. Manage key accounts in the UK and several countries outside Europe together with the sales team, building strong customer relationships and identifying opportunities for growth. Act as a trusted partner for customers, proactively identifying opportunities to increase customer satisfaction, sales, and profitability. Collaborate closely with sales colleagues to achieve commercial targets and support business growth. Participate in regular sales meetings and customer discussions, including occasional travel to the UK. Monitor customer performance and market developments and translate insights into commercial opportunities. Proactively identify and implement improvements in processes, customer service, and commercial effectiveness. What do you bring? Bachelor (HBO) working and thinking level. At least 4 years of Experience in Customer Service, Sales Support, Account Management, or a similar commercial role. Strong communication skills and the ability to build lasting customer relationships. Experience working with international customers and export processes. Good understanding of export documentation, customs requirements, and international shipping procedures for customers outside Europe. Strong analytical skills and experience working with reports and sales data. Good knowledge of MS Office (Excel, Outlook). Experience with SAP is a plus. Excellent communication skills. You have excellent command of English, both written and spoken, and knowledge of Dutch is a plus. We are looking for colleagues who are involved with both their colleagues and customers. You enjoy working together. You feel responsible, work accurately, and have a can-do mentality! The elho values suit you perfectly: always forward, beauty, entrepreneurship, meaningful cooperation & supportive. Full-time availability (40 hours). What do we offer? A key role in an international, ambitious B-Corp that makes a real impact A Great Place To Work - and that's not just our opinion; we've been certified for 6 years! Dsicount on fresh, daily lunch in one of the greenest offices in the Netherlands 26 vacation days and a dedicated day to make a positive impact The opportunity to buy our products at a major discount, twice a year An annual vitality budget to spend on your own wellbeing and a bike plan Free unlimited access to OpenUp (coaching/psychologists’ platform) Personal development opportunities to help you grow and excel in your role Work in an inspiring office in one of the greenest buildings in the Netherlands Who are we? At elho, we connect people with nature. Since 1964, we create products that brighten spaces, spark joy, and make people smile. We’re serious about sustainability but never boring about it. Our products are made from 100% recycled plastic, produced with renewable energy, and made to last. Designed in the Netherlands and loved in more than 75 countries, everything we make is built to stand out — in sustainability, quality, and design. As a market leader, a certified B-Corp and an official Great Place To Work, we're on a mission to bring more nature into people's lives... and we need passionate, driven colleagues to help us get there. We live and breathe the elho values that shape the way we work together: Team Up — We move as one and win together. Move Forward — We decide fast and learn faster. Drive Results — We make it matter while we deliver impact. Be Original — We always impress and make customers smile. We’re curious, ambitious, and always on the move. If it doesn’t excite, surprise, or improve things, we won’t do it. Join us elho is home to a diverse, international team spread across Europe — connected by a shared passion for plants, people and purpose. Are you ready to grow with us?

Core Responsibilities

Coordinate customer requests, orders, quotations, product assortments, and price lists while supporting Sales Managers and managing key accounts in the UK and other international markets. Analyze sales and customer performance, strengthen customer relationships, identify commercial opportunities, and improve processes in collaboration with the sales team.

Requirements

Requires bachelor-level working and thinking ability and at least four years of experience in customer service, sales support, account management, or a similar commercial role. Candidates should have international customer and export experience, knowledge of export documentation and customs procedures, strong analytical and communication skills, excellent written and spoken English, and proficiency with Microsoft Office; SAP and Dutch are advantages.

Benefits

• Discounted Daily Lunch
• 26 Vacation Days
• Dedicated Volunteer Day
• Discounted Products
• Annual Wellness Budget
• Bike Plan
• Free Coaching and Psychology Platform Access
• Personal Development Opportunities