Key Skills

Job Description

About Stage Entertainment Stage Entertainment is one of the world’s leading live entertainment companies. We produce world-class musicals — think The Lion King, MJ, and Harry Potter and the Cursed Child — and operate more than 15 theaters across the Netherlands, Germany, France, Spain, Italy, and the UK. With around 3,000 employees and over half a billion euros in annual revenue, we touch the hearts of millions of visitors every year. What makes us different? We recently brought ticket sales fully in-house, which means we now own the entire customer relationship — from the first click to the standing ovation. This makes IT a strategic driver of our business, not just a support function. We are building a modern, data-driven, multichannel digital ecosystem that powers ticket sales, personalizes the customer journey, and fuels commercial growth across all our markets. What You’ll Do Configure and optimize the ticketing platform to support ticket sales across all markets. Translate business requirements into system configurations and customizations. Manage data models, integrations with other systems, and data integrity. Manage user rights, access controls, and platform security. Develop and execute test plans; maintain documentation. Provide second-line support and serve as primary vendor contact for incidents and changes. Participate in cross-functional teams for reporting and continuous improvement. What You Bring Background Bachelor’s degree in IT, Business, or a related field, or equivalent experience. At least 2 years in application management, preferably in ticketing, e-commerce, or SaaS platforms. Technical skills Understanding of operational and commercial ticketing processes. Hands-on experience with SaaS platforms and ticketing systems. Proficiency in data modeling, system integrations, and configuration management. Knowledge of IT security principles. Familiarity with agile ways of working. Nice to have Knowledge of coding (JavaScript). Experience in the live entertainment or events industry. Relevant vendor-specific platform certifications. Who you are You combine strong analytical skills with a pragmatic, results-oriented mindset. You’re a team player who thrives in a fast-paced, international environment. You take ownership, communicate clearly, and are eager to keep learning. You have ambition – you want to grow, have impact, and build something that matters. You are fluent in English. Working knowledge of German, Dutch, Spanish, or French is a plus.

Core Responsibilities

Configure and optimize the ticketing platform, translating business requirements into system changes while managing data models, integrations, access controls, and security. Plan and execute testing, maintain documentation, provide second-line support, coordinate with vendors, and contribute to reporting and continuous improvement.

Requirements

Requires a bachelor's degree in IT, Business, or a related field, or equivalent experience, and at least two years of application management experience, preferably with ticketing, e-commerce, or SaaS platforms. Candidates should understand ticketing operations, data modeling, integrations, configuration management, IT security, and agile practices; English fluency is required, while relevant industry experience, JavaScript, certifications, and additional European languages are advantageous.