Key Skills

Job Description

Why Join Greystar? Be part of a team that’s building more than just homes. We’re building communities. At Greystar, we believe great rental living starts with great communities. From our offices in The Hague and Amsterdam, our local teams design, develop and operate sustainable rental homes and student accommodation that put residents first. With a long-term commitment to every neighbourhood we enter, we're creating professionally managed rental communities where residents can feel at home. As our presence in the Netherlands continues to grow, we're expanding across some of the country's leading cities. As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive. We believe long-term success starts with supporting our people. From 25 days of holiday and a paid day off on your birthday, to a fully employer-funded pension, family-friendly leave, wellbeing perks that keep you moving, and a paid sabbatical to celebrate every decade with us, we've built a package designed to support life inside and outside of work. As part of a global business operating across hundreds of locations worldwide, you'll have genuine opportunities to develop your skills and grow your career. Position Overview We are looking for a Property Operations Associate to join our on-site team in the Netherlands, this position supports the community’s marketing and lease-up strategy to achieve occupancy, revenue while maximizing resident satisfaction by performing all activities related to leasing to residents and related activities. The annual base salary for this role is up to €36000 depending on experience. Key Role Responsibilities Takes responsibility for all sales and letting activities, greeting and qualifying prospects. Conducts property tours, shows apartments and handles the complete process of applications, credit screening and criminal background checks. Prepares the lease and move-in package and ensures a smooth resident move-in and lease signing. Takes responsibility for all viewing activities ensuring the Property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings. Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meets with and contacts renewing residents in advance of move-out dates, and ensures that lease renewal documents are signed and implemented on time. Provides excellent customer service,responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s). Completes all documentation, records and maintains file notes and residents records. Uses the property management software application (e.g. Yardi) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents. Constantly executes and organizes new initiatives with regards to community building, events and other activities. About You Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operation systems. Training will however, be provided. Excellent communication skills (Dutch and English, verbal and written). Experience & Skills Essential Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment. The ability to create atmosphere, influence people positively and work under pressure. Evidence of organisation skills in combination with customer service Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience. A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation. Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required. Proficient at using social media & online and web tools/resources for gathering and presenting research and information. Numerical skills necessary to complete the above activities. Desirable Educated to Bachelor (HBO) level or equivalent experience (Hotel School/Facility Management) Knowledge of Landlord/Tenant Legislation. One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert. Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [email protected]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.

Core Responsibilities

Manage leasing and sales activities, including prospect qualification, property tours, applications, screening, lease preparation, move-ins, and renewals. Provide responsive resident service, maintain accurate records and property-management-system data, and organize community-building initiatives and events.

Requirements

Candidates need strong customer-service and sales experience in accommodation, hospitality, leisure, reservations, or membership settings, along with communication, organization, numerical, and problem-solving skills. Proficiency in Microsoft Office and property operations systems is expected, and Dutch and English communication skills are required; a bachelor-level qualification or equivalent experience and landlord-tenant legislation knowledge are desirable.

Benefits

• 25 Days Of Holiday
• Paid Birthday Leave
• Employer-Funded Pension
• Family-Friendly Leave
• Wellbeing Perks
• Paid Sabbatical