Key Skills

Job Description

Join our new Tellent HR squad and help shape the customer experience from the ground up. You’ll own the full customer journey, from onboarding and adoption through retention and growth, while helping us build the playbooks, processes, and ways of working the squad will scale on. Most of your time is spent with customers, with space to develop strategy and improve how we work. If you’re energised by ambiguity and want to build something meaningful in a growing SaaS business, this is for you. Your 12-Month Journey During the first 3 months: Learn the product and our customers, build internal relationships, and start one-to-one customer conversations to understand your portfolio’s value and risk. Within 6 months: Independently manage a customer portfolio across onboarding, adoption, renewals, and health, and contribute to repeatable processes and reporting. After 1 year: Become a trusted expert in the Tellent HR customer journey and help move us toward scalable, one-to-many programmes. What You’ll Be Doing Own the customer journey: Guide customers through onboarding, adoption, renewal, and growth so they get real value from Tellent HR. Manage health and risk: Spot early warning signs, build action plans for at-risk customers, and handle escalations with the right internal support. Drive retention and growth: Own the CS activities behind GRR and NRR, and pass qualified cross-sell and upsell leads to Sales. Build from scratch: Help create playbooks, processes, reporting, forecasting, and tooling for the new squad. Scale our approach: Start high-touch and one-to-one, then help develop one-to-many programmes as patterns emerge. Collaborate: Work closely with Onboarding, Customer Success, Product, Support, and Sales, and bring customer feedback and market insights back to the business. What You Bring Experience in a customer-facing B2B SaaS role (Customer Success, Account Management, Onboarding, Implementation, or similar) and an understanding of how value, retention, and growth connect. Strong written and verbal communication skills in English (minimum C1 level or higher). Dutch/German are a big plus. Comfort with ambiguity and a drive to build structure where none exists. A balance of hands-on execution and strategic thinking, in a role that is primarily customer-facing. Confidence handling escalations and bringing the right people together. What We Offer Hybrid working from our canal-side Amsterdam office Diverse and international team environment €1,500 annual learning budget + 2 dedicated learning days Pension plan, wellness perks & commuting/travel reimbursement 28 paid holiday days + 2 additional days in 2026 Work from anywhere for up to 4 weeks per year Apple MacBook and all the tools you need to succeed €200 home office budget + work-from-home allowance About Tellent Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow). With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started. AI in our recruitment process We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at [email protected]. If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.

Core Responsibilities

Own the customer journey from onboarding and adoption through renewals, retention, and growth, while monitoring customer health, managing risks, and coordinating escalations. Build the new squad’s playbooks, processes, reporting, and tools, develop scalable customer programs, and collaborate across teams to share customer feedback and growth opportunities.

Requirements

Candidates should have experience in a customer-facing B2B SaaS role such as Customer Success, Account Management, Onboarding, or Implementation, and understand how customer value connects to retention and growth. Strong English communication skills at C1 level or higher, comfort with ambiguity, strategic and hands-on capability, and confidence handling escalations are required; Dutch or German is a plus.

Benefits

• Hybrid Working
• Annual Learning Budget
• Dedicated Learning Days
• Pension Plan
• Wellness Perks
• Commuting and Travel Reimbursement
• Paid Holiday Days
• Work From Anywhere
• Apple MacBook
• Home Office Budget
• Work-From-Home Allowance