Deskside Support Technician
Key Skills
Job Description
🇳🇱 WE’RE HIRING – DESKSIDE SUPPORT ENGINEER SmartField Tech is looking for an experienced Deskside Support Engineer for an on-site IT support opportunity in Amsterdam, Netherlands. 📍 Location: Amsterdam, Netherlands 💼 Position: Deskside Support Engineer 📊 Level: L1 / L2 🏢 Work Model: On-site 📅 Start Date: ASAP 🔧 KEY RESPONSIBILITIES: • Provide on-site deskside and end-user IT support. • Troubleshoot desktop, laptop, hardware and software issues. • Support Windows OS and enterprise applications. • Install, configure and replace IT equipment and peripherals. • Troubleshoot printers, monitors, docking stations and connectivity issues. • Assist users with login, access and basic network problems. • Manage incidents and service requests through ticketing systems. • Escalate complex technical issues to the relevant support teams. • Maintain accurate ticket documentation and meet SLA requirements. • Deliver professional, customer-focused technical support. 🛠️ REQUIRED SKILLS: • Experience in Deskside, EUC or Desktop Support. • Good knowledge of Windows troubleshooting. • Hands-on hardware and software support experience. • Basic networking and connectivity troubleshooting. • Familiarity with ITSM/ticketing tools. • Strong communication and problem-solving skills. • English communication skills required; Dutch is an advantage. 📩 APPLY NOW! Interested candidates should share their updated CV, current location, availability and expected commercial rate. Email your CV at: [email protected] 📧 [email protected] 📞 +44 7848 483306 🌐 smartfieldtech.co.uk #Hiring #AmsterdamJobs #NetherlandsJobs #DesksideSupport #EUC #DesktopSupport #ITSupport #ITJobs #FieldSupport #SmartFieldTech
Core Responsibilities
Provide on-site support to end users by troubleshooting desktop, laptop, Windows, application, hardware, software, peripheral, and basic connectivity issues. Manage and document incidents and service requests, meet SLA requirements, escalate complex issues, and deliver professional customer-focused support.
Requirements
Experience in deskside, end-user computing, or desktop support is required, along with Windows troubleshooting and hands-on hardware and software support. Candidates should have basic networking and connectivity troubleshooting knowledge, familiarity with ITSM or ticketing tools, and strong communication and problem-solving skills; English is required and Dutch is an advantage.
About SmartField Tech
Industry: IT Services and IT Consulting
Company size: 51-200 employees
SmartField Tech provides white‑label field engineering and partner services with vetted engineers, 24x7 dispatch and instant global coverage across 190+ countries. MSPs and system integrators access on‑demand project rollouts, smart hands and integrated ticketing without exposing their client relationships. We provide remote and onsite IT support, managed IT services, field engineering, EUC and deskside support, smart hands, network and Wi-Fi services, infrastructure support, IT asset disposal and technology deployment services. Our services support businesses across multiple locations through a combination of remote expertise and local field engineering capabilities. Our Services • Managed IT Services • Remote & Onsite IT Support • Field Engineer & Smart Hands Services • EUC & Deskside Support • IMAC & Break/Fix Services • Network & Wi-Fi Surveys • Network Infrastructure Support • Server Rack & Stack • Data Centre Support • IT Asset Disposal & E-Waste Services • Technology Deployment & Rollouts We work with businesses, technology providers and IT service partners to deliver practical, responsive and scalable IT support. Our focus is simple: reliable technology support, professional service and solutions that keep businesses moving. Visit us: www.smartfieldtech.co.uk