Key Skills

Job Description

Discover a world where we empower frontline teams, optimise retail operations, and innovate to create seamless shop experiences for our customers in Retail Operations & Training. Share your talents You Are All About Enabling Learning At Scale Do you get energy from creating structure, simplifying processes and improving the way people learn? Are you passionate about learning technology and do you enjoy balancing operational excellence with continuous improvement? Then this could be your next challenge. At Rituals, continuous learning is an essential part of our culture. We believe that every employee should have access to learning experiences that help them grow professionally and personally. To support this, we are continuously evolving our learning ecosystem, technologies, and ways of working. As a Learning Operations Specialist within the Learning Design & Operations team, you play a key role in ensuring our learning platforms, tools, processes and reporting support the needs of the business today and tomorrow. You help create a seamless user experience while supporting the growth of our global Retail learning landscape. You combine operational excellence with a continuous improvement mindset. While ensuring our learning platforms run smoothly, you also identify opportunities to optimize processes, improve reporting, enhance adoption and support future developments across our learning technology ecosystem. In This Role, You Will Learning setup & Operations Support the day-to-day management and administration of our Learning Management System set-up and related learning technologies in liaison with our HR and Tech & Data teams. Manage courses, learning journeys, sessions, audiences, user access, permissions and platform configuration. Ensure learning content is correctly published, maintained and accessible for all target audiences. Maintain operational processes, governance and documentation to ensure consistency across markets. Support new market launches, audience differentiation and platform implementations. Identify opportunities to optimize learning operations, simplify processes and improve user experience. Support platform enhancements, releases, roadmap initiatives, implementations and testing activities. Gather feedback from users and stakeholders and translate findings into actionable recommendations. Support relationships with external learning technology vendors, monitor service quality and platform performance, and help evaluate new tools and technologies that support our learning strategy. Stay informed on learning technology trends and best practices and proactively share ideas with the team. User Support & Stakeholder Management Act as a key contact for local training teams and business stakeholders regarding learning platform questions and requests. Coordinate issue resolution with Tech & Data teams and external vendors. Support training and onboarding of power users and local learning teams. Build strong relationships with internal stakeholders to understand needs and identify improvement opportunities. Reporting & Learning Insights Support the collection, analysis and reporting of learning data and platform metrics. Create and maintain recurring reports on learner engagement, completion rates and platform usage. Generate insights that contribute to measuring learning effectiveness and business impact. Identify trends and opportunities to improve learner adoption and experience. Bring all of you You are organized, proactive and naturally curious. You enjoy making complex processes simpler, leverage systems, data and AI tools to work smarter, and know how to collaborate with stakeholders across different teams and countries. You are high on energy, low on ego, and bring a practical mindset to solving challenges. You enjoy balancing operational execution with a drive for continuous improvement. To Be Successful In The Role, You 3-5 years of experience in Learning & Development, Learning Operations, Learning Technology or a related field. Experience working with Learning Management Systems (LMS) and digital learning platforms. Affinity with reporting, data analysis and translating insights into recommendations. Experience coordinating projects and working with multiple stakeholders. Skilled in applying AI to improve systems, processes, reporting, and user support. Strong organizational and problem-solving skills. Understanding of learning principles and digital learning solutions. Excellent communication skills in English. Advanced Excel and/or reporting tool experience is a plus. Experience with vendor management, implementation projects or learning analytics is a plus. At Rituals, we are committed to care for everyone and strive to create a diverse workplace where all employees belong and have equal opportunities to succeed. Read more about our commitment here https://careers.rituals.com/en-NL/work-with-heart-and-soul/diversity-and-inclusion/. We believe in the value of in-person collaboration and teamwork. Therefore, we work predominantly from the office. Grow with us! The next steps are: Apply via our website (make sure you meet the requirements and tell us why you apply). Our recruiter Pieter de Boer will contact you within 10 working days. A first interview follows in our Central Head Office in Amsterdam. You do an online assessment. You have the second interview. In the event of a positive outcome, you will receive a proposal with the terms of employment. Any questions? Our recruiter is happy to speak to you via [email protected] Please note that applications via e-mail and LinkedIn are not taken into consideration. We kindly ask recruitment agencies to refrain from acquisition efforts. Unsolicited CVs or resumes will not be taken into consideration and will be treated as not received. Benefits of working at Rituals Unique opportunities for personal and professional growth Staff discount on Rituals products Attractive bonus Flexible working hours tailored to your personal rhythm Company & team events

Core Responsibilities

Manage and improve the learning management system, related learning technologies, content, processes, user support, and vendor coordination across markets. Maintain learning reports and analyze platform and engagement data to identify opportunities to improve adoption, learner experience, and learning effectiveness.

Requirements

Requires 3–5 years of experience in Learning and Development, Learning Operations, Learning Technology, or a related field, along with experience using learning management systems and digital learning platforms. Candidates should bring data and reporting skills, project and stakeholder coordination experience, strong organization and problem-solving abilities, an understanding of learning principles, and excellent English communication; applying AI to improve processes is also expected.

Benefits

• Personal and professional growth opportunities
• Staff discount on Rituals products
• Bonus
• Flexible working hours
• Company and team events