Functional Consultant Ticketing
Key Skills
Job Description
About Stage Entertainment
Stage Entertainment is one of the world’s leading live entertainment companies. We produce world-class musicals — think The Lion King, MJ, and Harry Potter and the Cursed Child — and operate more than 15 theaters across the Netherlands, Germany, France, Spain, Italy, and the UK. With around 3,000 employees and over half a billion euros in annual revenue, we touch the hearts of millions of visitors every year.
What makes us different? We recently brought ticket sales fully in-house, which means we now own the entire customer relationship — from the first click to the standing ovation. This makes IT a strategic driver of our business, not just a support function. We are building a modern, data-driven, multichannel digital ecosystem that powers ticket sales, personalizes the customer journey, and fuels commercial growth across all our markets.
What you’ll do
• Configure and optimize the ticketing platform to support ticket sales across all markets.
• Translate business requirements into system configurations and customizations.
• Manage data models, integrations with other systems, and data integrity.
• Manage user rights, access controls, and platform security.
• Develop and execute test plans; maintain documentation.
• Provide second-line support and serve as primary vendor contact for incidents and changes.
• Participate in cross-functional teams for reporting and continuous improvement.
What You Bring
Background
• Bachelor’s degree in IT, Business, or a related field, or equivalent experience.
• At least 2 years in application management, preferably in ticketing, e-commerce, or SaaS platforms.
Technical skills
• Understanding of operational and commercial ticketing processes.
• Hands-on experience with SaaS platforms and ticketing systems.
• Proficiency in data modeling, system integrations, and configuration management.
• Knowledge of IT security principles.
• Familiarity with agile ways of working.
Nice to have
• Knowledge of coding (JavaScript).
• Experience in the live entertainment or events industry.
• Relevant vendor-specific platform certifications.
Who you are
• You combine strong analytical skills with a pragmatic, results-oriented mindset.
• You’re a team player who thrives in a fast-paced, international environment.
• You take ownership, communicate clearly, and are eager to keep learning.
• You have ambition – you want to grow, have impact, and build something that matters.
• You are fluent in English. Working knowledge of German, Dutch, Spanish, or French is a plus.
Core Responsibilities
The Functional Consultant will configure and optimize the ticketing platform while managing system integrations and data integrity. They will also provide second-line support and act as the primary contact for vendor-related incidents and changes.
Requirements
Candidates must have a bachelor's degree in IT or a related field and at least 2 years of experience in application management. Proficiency in ticketing systems, data modeling, and IT security principles is required, along with strong analytical and communication skills.
About Stage Entertainment
Industry: Entertainment Providers
Company size: 1,001-5,000 employees
Stage Entertainment is a leading global producer and theatre operator focused on producing musicals in Europe and attracting seven million people to its musicals each year. The company owns and operates sixteen significant venues in its home markets of the Netherlands, Germany, Spain, France and Italy. It also has offices in these countries and in the United Kingdom. Here it produces some of the best-known musical titles developed by international partners and their creative teams, such as Disney's The Lion King, Disney's ALADDIN and Moulin Rouge! The Musical. Stage Entertainment also creates its own original premium content, such as Anastasia and TINA - The Tina Turner Musical. The company acts as a worldwide licensor for these musicals, or produces its own theater tours in the United Kingdom, the United States, Latin America, Australia and Japan, among others. The company employs about 2,000 people. Today, the Stage Entertainment brand is widely known for the exceptional quality of its shows and its warm hospitality to audiences in its theaters.