Junior Desktop Support Engineer (On Site)
Key Skills
Job Description
Amsterdam, Netherlands
We get curious people invested in the world.
We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfil their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience.
To strengthen our Desktop Support team, we are looking for a Junior Desktop Support Engineer to join our Global team based in Amsterdam.
This is an exciting opportunity for a highly customer-focused and enthusiastic Desktop Support Engineer with a genuine interest in solving IT issues.
The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced environment.
Responsibilities
- Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
- Agile ceremonies are conducted as per department guidelines
- Work independently on technical tasks for desktop support complying to relevant best practices
- Identify Risks and proactively seek to mitigate or minimize, and if not possible, expose, escalate, and communicate them in due time
- Clearly explain facts, practices, policies, challenges within scope of current tasks to members of team
- Identify automation opportunities, and self-service across all standard requests, thereby increasing throughput and time to deliver
Your profile
- MS 365
- MS Teams
- Windows 11
- Knowledge about AI Tools
- Able to support application and OS installations
- Good understanding of end user hardware
- Basic networking skills
- Experience with an ITIL driven ticketing systems / ServiceNOW preferred
- Minimum of 2 years’ experience in supporting complex desktop environments or you have completed your ICT degree recently
- Experience in an international company (financial industry would be an asset)
- Fluent in English
- Very good communication and people/training skills
- Team player, keen to learn, highly self-motivated
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
Core Responsibilities
Build, install, and support desktop infrastructure, including PCs, telephone systems, wireless networks, and peripheral devices, while following department standards and best practices. Identify and mitigate or escalate risks, communicate technical information clearly, and find automation and self-service opportunities for standard requests.
Requirements
Candidates should have at least two years of experience supporting complex desktop environments or have recently completed an ICT degree, along with knowledge of MS 365, MS Teams, Windows 11, AI tools, application and OS installations, end-user hardware, and basic networking. The role requires fluent English, strong communication and people-training skills, a team-oriented and self-motivated approach, and experience with ITIL ticketing systems such as ServiceNow is preferred.
About Saxo Bank
Industry: Financial Services
Company size: 1,001-5,000 employees
At Saxo we believe that when you invest, you unlock a new curiosity for the world around you. Saxo was founded in Copenhagen, Denmark, in 1992 with a clear vision: to make global financial markets more accessible. In 1998, we launched one of Europe’s first online trading platforms, giving investors direct access to professional-grade tools and global financial markets. Today, Saxo is a Systemically Important Financial Institution (SIFI) with an investment-grade credit rating of A- from S&P. For more than three decades, we have continuously evolved our award-winning platforms, providing regulated and reliable access to more than 71,000 financial instruments across global markets. As one of the world’s first fintechs, Saxo continues to invest in technology to deliver a leading investing and trading experience for clients and partners. Headquartered in Copenhagen, Saxo serves more than 1.7 million clients and over 400 partners globally, with client assets exceeding DKK 1 trillion. As part of J. Safra Sarasin Group, we benefit from the strength, stability, and long-term perspective of a 185-year-old banking institution, while continuing to drive fintech innovation.