Service Coordinator
Key Skills
Job Description
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
Vanwege een sterk toegenomen orderportefeuille is Trane Netherlands op zoek naar een:
Service Coordinator / Planner
Functieoverzicht:
Als Service Coordinator ben je verantwoordelijk voor het tijdig en correct plannen van werkzaamheden van de Service Technicians.
Verantwoordelijkheden:
- Je zorgt voor tijdige uitvoering van service- en contractwerkzaamheden
- Je plant efficiënt en let op kosten, uren en klantwensen
- Je informeert en instrueert de Service Technicians
- Je communiceert de planning richting de klant
- Je behandelt storingen (call-outs) en indien nodig maak je prijsafspraken hiervoor
- Je verifieert de uitgevoerde werkzaamheden
Kwalificaties:
- Je bent communicatief vaardig en klantgericht, in staat om goede relaties op te bouwen met klanten en Service Technicians
- Je hebt commercieel inzicht, bent kostenbewust en werkt accuraat en punctueel
- Je hebt ervaring met het werken in computersystemen en met MS Office
- Je bent leergierig, kan prioriteiten stellen en goed samenwerken in teamverband
- Onze voorkeur gaat uit naar ervaring in de HVAC- of klimaatbeheersing
- Een goede beheersing van de Nederlandse én Engelse taal is vereist in deze functie
Je wilt je aansluiten bij een marktleider bekend om duurzaamheid, innovatie en kwaliteit, en deel uitmaken van een energiek team
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Core Responsibilities
The Service Coordinator is responsible for the timely and efficient planning of service and contract work for technicians. They also manage call-outs, communicate schedules to customers, and verify completed work.
Requirements
Candidates should have strong communication and customer service skills, along with commercial insight and proficiency in MS Office. Experience in the HVAC or climate control industry is preferred, and fluency in both Dutch and English is required.
Benefits
- Competitive compensation
- Comprehensive benefits and programs
About Trane Italia
Industry: Industrial Machinery Manufacturing
Company size: 51-200 employees
Trane - marchio di Trane Technologies - agisce a livello mondiale come fornitore di soluzioni e servizi nel settore HVAC-R (riscaldamento, ventilazione, aria condizionata, refrigerazione). Offriamo un'ampia gamma di prodotti commerciali e industriali ad alta efficienza energetica, tra cui: refrigeratori, unità polivalenti, pompe di calore, rooftop, sistemi di controllo e regolazione. Per completare la nostra offerta e fornire un servizio completo e professionale, abbiamo creato inoltre una divisione "Service", in modo da essere sempre presenti in ogni istante e necessità per quanto concerne la manutenzione e l'assistenza. In aggiunta, nel caso di un'emergenza improvvisa o qualora si necessiti maggiore potenza di raffreddamento o riscaldamento temporaneo, la nostra flotta di NOLEGGIO dispone di oltre 100 unità di ultima generazione, disponibili in breve tempo e con un ottimo rapporto qualità - prezzo. Per informazioni e richieste scrivici a: [email protected]