Key Skills

Job Description

Role overview Catering Assistant in our Philpotts Colmore Row, Birmingham Various shifts Monday – Friday between 6am – 16:30pm £12.75 per hour dependent on age Established in 1985 in Chester, Philpotts have built a reputation of providing exceptional quality of food with an unrivalled variety of choice for over 30 years. Our highly trained staff lovingly prepare all of the food each day in our kitchens, from individual sandwiches & salads to complete meeting and events catering options for morning, noon & night, whether it be a breakfast meeting, lunch meeting or evening reception. With locations throughout the UK, we are committed to providing our customers with quality food and a high standard of customer service. At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 6,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career. Role Overview To assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store and staff and provision of friendly, efficient service to customers, colleagues and visitors Key Tasks/Responsibilities To deliver customer service in a friendly, professional and efficient manner The preparing of a variety of food items to the highest standards, in order to meet customer demand Ensuring that all areas of the shop and food products are displayed in a clean, tidy and attractive manner Seeking to maximise the sales and profitability within the store Working as a team with the Store Manager and other Team Members Reports all customer complaints to manager on duty To comply with relevant legislation and health and food safety responsibilities as defined in the induction period and training Essential Skills & Experience Basic education (numeracy and literacy) Desirable NVQ level 2-3 in retail skills, customer care (or similar) Previous cash handling experience Experience in a customer facing role What's in it for you? Excellent Benefits Package Including Free meal Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements Develop your skills and capability in a highly supportive and multi-diverse culture Outstanding Training & Development Gain hands-on experience in a high volume, fast paced convenience store Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes) Proactive promotion of internal candidates Early access to your pay through ‘EarlyPay’ 24/7 access to your payslips and Rotas via HR/Payroll portal Wellbeing support – access to emotional support, counselling, legal and financial advice Company Pension Scheme NEST pension scheme Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme Extra Holidays - Purchase Scheme Cycle to work - Bicycle purchase scheme Long Service Awards Uniform provided Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role. Department Retail Bakery - Philpotts Contract type Permanent Hours 25 Hours Per Week Salary £12.75 p/hr dependent on age Benefits Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities Closing date for applications 5th November, 2026 Share this job Linkedin X Facebook Email

Core Responsibilities

Prepare a variety of food items to high standards and maintain clean, tidy, attractive displays throughout the shop. Provide friendly and efficient customer service, support sales and profitability, work with the store team, report complaints to the manager, and follow relevant food safety and legal requirements.

Requirements

Basic numeracy and literacy are required. An NVQ Level 2–3 in retail skills or customer care, previous cash-handling experience, and experience in a customer-facing role are desirable.

Benefits

• Free Meal
• Holiday Pay
• Maternity Leave and Pay
• Paternity Leave and Pay
• Training and Development
• Staff Discount
• Early Pay Access
• Wellbeing Support
• Company Pension Scheme
• Company Life Insurance
• Additional Holiday Purchase Scheme
• Cycle to Work Scheme
• Long Service Awards
• Uniform Provided
• Staff Lottery
• Savings Scheme
• Staff Social Fund
• Health Cash Plan
• Employee Volunteering Opportunities