Key Skills

Job Description

Your mission ibis budget Amsterdam City South is looking for a Front Office Receptionist (f/m/d) and it could be YOU! Our hotel - which is part of the Accor hotel chain - has 314 rooms, a breakfast restaurant and a cool game room. We are centrally located between Amsterdam Buitenveldert and Amstelveen Stadshart and we are the ideal base to explore Amsterdam and the surrounding area. You can reach us by tram (which stops in front of the hotel!). Furthermore, our hotel is easily accessible by bicycle and you can park your car for free. Are you the kind of person who greets the world with a smile and loves making people feel at home – even when they're far from it? Then you might be exactly who we're looking for to join our front office team! A day in the life of a receptionist: Handle smooth check-in and check-out procedures while warmly welcoming and bidding farewell to guests Communicate guest feedback and operational updates to relevant departments Respond to guest inquiries and requests – in person, over the phone, and via email Prepare daily arrivals and ensure all guest details are ready and accurate Support your colleagues with various front office tasks as needed Close your cashier at the end of the shift and complete all administrative duties precisely You play an important role in maintaining a respectful and fun work environment Your profile An enthusiastic, guest-friendly host who enjoys working in a dynamic hotel environment You speak and write English well and have a good understanding of Dutch (other languages are a plus!) Experience with Opera Cloud PMS – or you're a fast learner and eager to pick it up Natural ability to connect with people and anticipate their needs Personality matters more to us than experience – bring your energy and flair for hospitality Benefits What is in it for you? As part of the ibis budget family, you will have access to a suite of benefits that include A dynamic and enthusiastic team and you will be part of BHG, benefitting from staff rates through the entire portfolio Special rates and perks in any Accor hotel worldwide with your own ALL Heartists Card A competitive salary Parking for free for our employees, travel allowance The ibis budget Amsterdam City South is owned by the Borealis Hotel Group and part of the Accor brand If you're ready to bring your personality, passion and positive energy to a place where every day is different – we can't wait to meet you! Interested? Great! Send us your CV and cover letter today, tell us all about you and we will speak soon! About Us Borealis Hotel Group Is an expanding European hospitality company which develops, owns, operates and manages select-service, full-service and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amstelveen & Wiesbaden, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio. Our vision and values We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: To be the most attractive hotel operator for employees, brands & investors, by delivering operational excellence that results in the highest guest satisfaction. What Sets Us Apart The soul of our hotels, which are a result of the behaviour of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating joyful people experiences together: for our guests, our colleagues and stakeholders! We love the hotel industry! The combination of high standards of professionalism and quality as well as humanity and closeness. The balance of happy employees, satisfied guests and economic success. A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.

Core Responsibilities

Welcome guests and manage check-in and check-out, respond to requests in person, by phone, and by email, and prepare accurate arrival information. Share guest feedback and operational updates, support front office colleagues, and complete cashier closing and administrative tasks.

Requirements

The role seeks an enthusiastic, guest-friendly person who communicates well in English and understands Dutch; additional languages are an advantage. Opera Cloud PMS experience is useful but not essential, and the posting emphasizes personality, interpersonal skills, and willingness to learn over prior experience.

Benefits

• Staff Rates Across the Borealis Hotel Group Portfolio
• Special Rates and Perks at Accor Hotels Worldwide
• Competitive Salary
• Free Employee Parking
• Travel Allowance