Key Skills

Job Description

JOIN THE FURLA FAMILY @ DESIGNER OUTLET ROERMOND! KEY ACCOUNTABILITIES · Assist and support in managing daily operations: sales, administration, customer service, merchandising and communication · Maximize contribution by helping to achieve budget sales and controlling costs · Assist with Staff selection, training, HR management and administrative issues · Develop and motivate the team in order to achieve highest possible levels of customer service and performance. · Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers’ needs · Manage customer experience, queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximized. · Manage store presentation including cleanliness, visual display and merchandising so it is reflective of the brand. · Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store’s image, performance and profitability KEY REQUIREMENTS · Smart, intelligent, fun, goal orientated, and driven by integrity · Excellent in Spanish and English · Retail Leadership experience in a vertically integrated company · Knowledge of the Markets is an asset · Hands On mindset · Self-starter · Accessories experience is an important plus · Results-oriented and process driven, with high expectations of self and team · Exceptional written and verbal communication skills · Encourage an open, honest and positive team environment

Core Responsibilities

Support the Store Manager with daily store operations, sales and cost performance, staffing, and team development. Maintain high customer service standards and brand presentation while resolving customer issues and helping the store meet its targets.

Requirements

The role requires retail leadership experience, excellent Spanish and English, a hands-on approach, and a results-oriented, process-driven mindset. Market knowledge and accessories experience are assets, alongside strong communication skills and the ability to foster a positive team environment.