Key Skills

Job Description

ServiceNow Consultant – ITSM, CSM, ITOM, CMDB, Integrations & AI Mandatory Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) Required Skills & Experience Core ServiceNow Skills 5–7 years of hands-on ServiceNow development experience. Strong expertise in ITOM, CMDB, CSDM, Discovery, and Event Management. Proficiency in ServiceNow scripting, platform configuration, business rules, Script Includes, and Flow Designer. Experience with IntegrationHub, REST APIs, Import Sets, MID Server, Event Pipelines, and batch integrations. Enterprise Integrations Experience integrating ServiceNow with platforms such as Splunk, Zabbix, Flexera, NetBox, Datadog, Active Directory, VMware vCenter, and Microsoft Azure. Strong understanding of data mapping, transformation, normalization, reconciliation, and CI lifecycle management. Experience with integration security, credential management, monitoring, troubleshooting, and performance tuning. Now Assist, Generative AI & Agentic AI Knowledge of ServiceNow Now Assist and its AI-powered productivity capabilities. Understanding of Generative AI concepts, including large language models (LLMs), prompt design, AI-assisted summarization, and knowledge generation. Familiarity with ServiceNow AI Agents, Agentic AI concepts, and AI-driven workflow automation. Understanding of Flow Designer, IntegrationHub, and workflow orchestration for connecting AI capabilities with enterprise systems. Awareness of AI security, data privacy, access controls, governance, and human-in-the-loop validation. Experience implementing ServiceNow AI features or AI-enabled enterprise workflows is highly desirable. Professional Competencies Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and stakeholder collaboration abilities. Ability to design scalable integration architectures for complex enterprise environments. Ability to work effectively with architects, infrastructure teams, and platform owners. Core Competencies ServiceNow Development ITOM & CMDB CSDM & Discovery Event Management IntegrationHub & REST APIs MID Server & Import Sets Enterprise Integrations ServiceNow Now Assist Generative AI & LLM Concepts Agentic AI & AI Agents Flow Designer & Intelligent Automation Integration Security & Data Governance

Core Responsibilities

Develop and configure ServiceNow solutions across ITOM, CMDB, CSDM, Discovery, and Event Management, including scripting and workflow automation. Design, implement, and support secure enterprise integrations, and connect ServiceNow AI capabilities with enterprise systems.

Requirements

Requires 5–7 years of hands-on ServiceNow development experience and the CSA, CAD, and CIS certifications. Candidates should have strong expertise in ITOM, CMDB, integrations, ServiceNow scripting, and AI concepts, along with analytical, communication, and stakeholder collaboration skills.