Key Skills

Job Description

About Farmina Farmina Pet Foods is a family-owned Italian company with over 50 years of expertise in pet nutrition. With four production facilities and a presence in more than 75 countries, we are a fast-growing global player in the pet care industry. At Farmina, we go beyond nutrition. By combining nature and science, we develop high-quality nutritional solutions that support the health and wellbeing of pets worldwide. About the Role As a Nutritional Consultant, based in our Dutch office in Amsterdam, you will be the main point of contact between Farmina and pet parents across Germany. You will provide personalized nutritional advice and ongoing support through our digital platforms, including phone, chat, and our mobile app, helping pet parents make informed decisions about their pets’ health and well-being. Through specialized training, you will develop your expertise in pet nutrition while building lasting customer relationships. You will also represent Farmina at events and trade shows, introducing pet parents to our innovative digital tools and personalized pet care solutions. What you'll do Provide ongoing nutritional follow-up to pet owners through Farmina's digital platforms. Deliver personalized nutritional recommendations via phone, messaging platforms, and mobile applications. Build trusted relationships with customers, ensuring a high-quality experience throughout their journey. Support pet owners by translating nutritional concepts into practical, easy-to-understand guidance. Engage with online communities and digital channels to strengthen Farmina's Pet Care approach. Monitor customer feedback and engagement, identifying opportunities to improve customer experience. Collaborate closely with Marketing, Commercial, CRM, and fellow Nutritional Consultants. Participate in initiatives and events that promote Farmina's nutritional services. What We’re Looking For Languages: Fluent in German and English. French or any other European language is a plus but not required. Nutritional knowledge: A background in nutrition or a strong interest in the field. Passion for the pet industry: An affinity for the pet industry and animal welfare. Results-oriented: You are goal-driven and know how to achieve targets. Proactive: You are a self-starter who takes initiative and gets things done. Strong communication skills: You know how to motivate others and build lasting relationships with customers. Empathetic: You listen carefully, understand pet parents’ needs, and respond accordingly. Personality: Positive, energetic, and sociable.| What We Offer NS Business Card for commuting Laptop and mobile phone Pension plan A vibrant office environment, complete with authentic Italian coffee and a dog-friendly workplace! Employee discounts on Farmina products Plenty of opportunities for career growth within an international company

Core Responsibilities

Provide personalized pet nutrition advice and ongoing follow-up to German-speaking pet owners through phone, messaging, and mobile platforms. Build customer relationships, monitor feedback, collaborate with internal teams, and represent Farmina at events and trade shows.

Requirements

Fluent German and English are required, along with nutritional knowledge or a strong interest in nutrition and an affinity for pets and animal welfare. The role also calls for goal orientation, initiative, strong communication, empathy, and a positive, energetic, sociable approach.

Benefits

• Commuting Business Card
• Laptop
• Mobile Phone
• Pension Plan
• Dog-Friendly Workplace
• Employee Discounts on Farmina Products
• Career Growth Opportunities