Delivery Station Associate
Key Skills
Job Description
Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Responsibilities Responsible for the daily operational management of the large-item distribution center, overseeing the receipt, dispatch, sorting, loading/unloading, outbound processing, and handover of goods. Manage staff scheduling, task allocation, and on-site operations; monitor employee work efficiency and operational quality. Coordinate with delivery drivers and carriers, track delivery progress, and ensure that delivery tasks are completed on time. Handle exceptions—such as damaged goods, delivery delays, or customer complaints—to maintain high-quality delivery service. Oversee site safety, equipment usage, and 5S management to ensure compliance with operational standards. Monitor operational KPIs, optimize workflows, enhance labor productivity and delivery efficiency, and assist the station manager with day-to-day operational management. This role requires shift and weekend availability.
Core Responsibilities
Manage daily large-item distribution-center operations, including receiving, sorting, dispatching, loading, outbound processing, and handover of goods. Coordinate staff and delivery partners, resolve service exceptions, maintain safety and 5S standards, and monitor KPIs to improve operational efficiency.
Requirements
The posting does not specify formal education or prior experience requirements. The role requires availability for shifts and weekends, along with the ability to coordinate staff and delivery partners and manage on-site logistics operations.
About JD.COM
Industry: Software Development
Company size: 10,001+ employees
JD.com, also known as JINGDONG, is a leading e-commerce company transferring to be a technology and service enterprise with supply chain at its core. JD.com’s business has expanded across retail, technology, logistics, health, property development, industrials, and international business. Ranking 44 on the Fortune Global 500, JD.com is China’s largest retailer by revenue. JD.com serves over 600 million customers and has set the standard for e-commerce through its commitment to quality, authenticity, and competitive pricing. The company operates the largest fulfillment infrastructure of any e-commerce company in China, enabling 90% of retail orders to be delivered within the same or next day. JD.com also promotes productivity and innovation across a range of industries by offering its cutting-edge technology and infrastructure to partners, brands, and diverse sectors.