Key Skills

Job Description

Functiebeschrijving Please note: A minimum C1 level of Dutch is required for this position. For our simulator team within the Business Platform Integral Planning & Control (IP&C) in the Data & Technology (D&T) department, we are looking for an experienced Business Product Analyst (BPA) who excels in stakeholder relations, value determination, requirements engineering and documentation, user testing and validation, and user adoption, without losing sight of the overall business picture. A self-reliant, proactive professional who gains energy from facilitating targeted sessions with various stakeholder groups to gain insights into processes and requirements, while acting as the linking pin between the business and the cross-functional development team. Your role in our team Generally, the BPA supports the IT product team in realizing the maximum value potential of the product by ensuring it is built according to the correct requirements, stimulating user adoption, and implementing changes in business processes. The BPA is responsible for analyzing the impact of the product to make it measurable. This is done by visualizing how the future business process should look after the product is implemented and iteratively adjusting this process design by closely collaborating with key users and the IT team. Key general result areas of a BPA include: Building and maintaining stakeholder relations based on trust; Understanding and documenting the current state and future state of business processes; Collecting, specifying and translating user requirements; Supporting the Product Manager in prioritizing features by clarifying their expected value and impact; Conducting User Acceptance Testing (UAT) to validate the product based on acceptance criteria; Facilitating change within the business and educating users; Supporting others in the cross-functional product team; Ensuring proper data management. How You Strengthen Our Team You are a strong communicator who knows how to connect business stakeholders and technology teams. You are proactive, analytical and capable of maintaining an overview in a complex environment. A completed Bachelor's degree (HBO) or Master's degree (WO); Minimum 4 years of relevant experience in a Business Analyst, Product Analyst or similar role; Relevant experience working with cross-functional teams, preferably within an Agile framework; Demonstrable experience facilitating stakeholder sessions on business process mapping, requirements engineering, user adoption and change; Experience in business process modelling and conceptualizing future-state situations; Experience in information analysis; Strong communication skills in English; Dutch language skills are a strong preference. Preferred Experience within the aviation industry; Experience in complex operational environments; Affinity with data analysis and data-driven decision making. Where will you land Due to the rapidly changing environment, KLM aims to become the most data- and technology-driven airline in the world. Changing the way of working, modernizing the technology stack and architecture, and positioning people correctly within the Data & Technology organization are crucial to achieving this ambition. Business Platforms form the core of the Data & Technology organization. They consist of product teams organized around business processes within KLM: Flight, Ground, Integral Planning & Control (IP&C), HR, and Safety Security & Crisis Management. This vacancy is within the Business Platform IP&C. IP&C is responsible for developing flexible flight planning that allows KLM to fly where and when there is demand while balancing occupancy and reliability, meeting network promises and reducing non-performance costs. The platform supports the business departments Network & Planning, Operations Control and Hub Control with IT tooling to develop robust and flexible flight schedules and optimize and monitor daily operations and disruptions. As a culturally diverse platform with a focus on innovation and continuous improvement, the organization strives for sustainable growth and success. The Project We are looking for an experienced professional to join the simulator team at IP&C. Supporting the Network Planning department, the team is developing a simulator to determine capacity needs and potential problem areas on the day of execution well in advance. Focusing on the integrality of all interrelated processes and resources related to handling flights, the BPA is the linking pin between a variety of stakeholder groups and the cross-functional development team, ensuring all requirements are met, the right information is gathered from the right sources, and the product is validated and adopted within future business processes. AI & Futureproof Within CGI, we continuously invest in AI, data and innovation. The aviation industry is rapidly evolving, and advanced analytics, simulation models and AI-supported decision-making are becoming increasingly important. In this role, you will work at the intersection of business, technology and operational planning, contributing to innovative solutions that help organizations make smarter, data-driven decisions and improve operational performance. You will have the opportunity to further develop yourself in modern analysis methodologies, data-driven ways of working and AI-supported optimization of business processes. Why CGI CGI is one of the world's largest IT consulting companies. Our people help keep the Netherlands running. Government institutions, banks, aerospace organizations, infrastructure providers, and companies in the energy, transport and manufacturing sectors are all clients of CGI. We work on meaningful projects that impact the daily lives of millions of people. We combine a strong local presence with global expertise, our ecosystem and colleagues around the world. We are proud of the impactful projects we deliver together with our colleagues and clients. At CGI, we highly value diversity and inclusion because it not only strengthens collaboration but often leads to better results. We look forward to your contribution to our team. What Do We Offer At CGI, we highly value diversity and inclusion, as this not only strengthens collaboration but often leads to better results. We look forward to your contribution to our team! You will work in small, self-managing teams consisting of experts in your field. A permanent employment contract from day one; A competitive salary aligned with your experience and seniority; 8.33% holiday allowance; Bonus and profit-sharing scheme; 20 statutory and 5 additional vacation days (based on full-time employment); Lease car budget / mobility budget; NS Business Card; Annual training budget and access to the CGI Academy; Bicycle scheme through CGI; The opportunity to invest up to 3% of your salary in CGI shares, with CGI matching your investment; An allowance when participating in CGI’s collective health insurance plan; €40 net monthly home working allowance; Excellent pension scheme; Hybrid working. Join our team of experts and apply directly! We will contact you as soon as possible. If you have any questions about the role, please contact Director Consulting Services, Dennis Smit via [email protected] or +31 6 10867849. Questions about the recruitment process? Please contact Recruitment Business Partner, Ferhun Dogan via [[email protected]](mailto:[email protected]) or +31 6 11484743. Taken en verantwoordelijkheden Criteria Together, as owners, let’s turn meaningful insights into action. In 1976 opgericht als een familiebedrijf, is CGI vandaag de dag een van de grootste onafhankelijke zakelijke en ICT-dienstverleners ter wereld. Bij ons draait het om ownership, teamwork en respect. Je krijgt de ruimte om al je talenten volledig te ontplooien. Vanaf je eerste werkdag ben je mede-eigenaar van CGI. We profiteren samen van ons succes en je krijgt de kans én verantwoordelijkheid om actief bij te dragen aan de koers en strategie van ons bedrijf. Jouw inzet voegt waarde toe. Je werkt aan innovatieve oplossingen en bouwt aan je netwerk van collega's en klanten. Je hebt toegang tot wereldwijde kansen om je ideeën te realiseren, mogelijkheden te benutten en te profiteren van onze kennis van de industrie en technologische expertise. Ontdek bij ons de mogelijkheden voor jouw persoonlijke ontwikkeling en zet de volgende stap in je carrière. Hier staat jouw succes centraal!

Core Responsibilities

Analyze current and future business processes, gather and document requirements, and connect business stakeholders with the cross-functional development team to help maximize the simulator product’s value. Support feature prioritization, conduct user acceptance testing, promote user adoption, facilitate business change, and ensure appropriate data management.

Requirements

Requires a bachelor's or master's degree and at least four years of relevant experience as a Business Analyst, Product Analyst, or in a similar role. Candidates should have experience with cross-functional teams, stakeholder facilitation, process modeling, requirements engineering, user adoption, and information analysis; strong English communication is required, and Dutch proficiency at C1 level is stated as a minimum elsewhere in the posting.

Benefits

• Permanent Employment Contract
• Competitive Salary
• Holiday Allowance
• Bonus and Profit-Sharing Scheme
• Vacation Days
• Lease Car or Mobility Budget
• Public Transport Business Card
• Annual Training Budget
• Access to the CGI Academy
• Bicycle Scheme
• Employee Share Purchase Plan
• Health Insurance Allowance
• Home Working Allowance
• Pension Scheme
• Hybrid Working