Key Skills

Job Description

Your Mission, Should You Choose To Accept It: We’re looking for a Membership Operations intern to aid us in the Membership team. This role offers a great opportunity to develop yourself, working with a wide range of our operational teams. You will help us deliver support, improve internal processes, keep a structured workflow and help manage and shape projects. On a daily basis, you will work closely from The Support Hub to aid the Coworking, Meeting & Events and Membership teams in our 21 locations. You will join the team at our headquarters in Amsterdam for a period of 6-7 months, starting February 2027. In Case You Don’t Know Who We Are (Ahem)… Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do: Reactive operational support: Answer questions and solve problems across multiple platforms related to Coworking, Meeting & Events and Membership. Help standardize processes, tools, and workflows for operations Project support: Internal research, quality and operational procedures Project management: Tracking deadlines, agendas, and taking charge of projects Communication: help host monthly meetings for the operational teams. Develop training: assist with the development of training (in-person and e-learning) Data analysis: Conceptualizing reports & highlights What You’ll Have: Must be enrolled in University or University of Applied Sciences (WO/HBO) as a student Must be fluent in English (written, and spoken); other European languages are a bonus Must be legally permitted to work and live in The Netherlands Must be available for a full-time internship and can work 40 hours/week Must be able to work from our Amsterdam based support hub. Has an eagerness to develop themselves in project management in an operational environment - ability to address challenges and opportunities. Is a creative thinker and enjoys challenging the classic way of doing things. Is detail oriented and has and enjoy assessing operational procedures. You are tech-savy and are eager to learn different systems used for each operational team. What We Offer: The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Core Responsibilities

Provide operational support to the Coworking, Meeting & Events, and Membership teams, resolving queries and helping standardize processes, tools, and workflows. Support projects through research, procedure development, deadline tracking, team meetings, training creation, and operational reporting.

Requirements

Applicants must be enrolled at a university or university of applied sciences, be fluent in written and spoken English, have the legal right to live and work in the Netherlands, and be available for a full-time, 40-hour-per-week internship at the Amsterdam Support Hub. The role calls for an interest in project management and operations, creative problem-solving, attention to detail, and confidence learning new systems.

Benefits

• Discounts At European Properties
• Learning And Growth Opportunities
• Potential For Future Growth
• Inclusive And Diverse Workplace
• Events And Social Activities