Key Skills

Job Description

Most money apps talk at you. Cleo talks back ✨ We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance. The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money. We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in. Follow us on LinkedIn for new features and the occasional roast 🔥 Meet The Team 👥 Hello 👋 I'm Jack, VP of Design at Cleo. I'm excited to be growing the Experience Chapter as Cleo enters its next stage of scale. We're a team of 50 designers, researchers and writers working at the cutting edge of AI. We care deeply about clarity of thinking, creating exceptional end-to-end experiences and delivering high-quality work at every stage of the design process. We've spent the past six months overhauling how great product gets made at Cleo, with the latest tools and models built into our process. Many of the team work directly in code, building our own design tools, creating high fidelity prototypes and shipping to production. But, it's not only a process change - it's a product change. We're rethinking the UX of the product from the ground up, around fully agentic financial assistants that can run your financial life. We expect our people to get genuinely close to the business, take real ownership of problems, and move comfortably between big picture thinking and the detail of making something incredibly good. It's an exciting time to join: so much of this is being built for the first time 🚀 About The Role ✍️ We are currently hiring a Staff Product Designer to sit within Core Experience, the team responsible for platform UX, information architecture, and the design system. At Staff level, your mandate extends beyond stewardship. You will define the philosophy and future direction of how Cleo works. You'll be responsible for: Product & Platform Vision Define the long-term vision for Cleo’s AI-driven financial platform Architect multi-year product frameworks that unify credit, subscriptions, savings, with an AI agentic layer tying it together Shape how AI works across the product in ways that feel clear, responsible, and empowering Cross-Company Experience Architecture Design scalable mental models that reduce financial complexity at scale Align navigation, IA, and behavioural flows across the full lifecycle Anticipate future product expansion and ensure foundational decisions scale Strategic Influence Partner with executive leadership to shape product direction and roadmap priorities Translate ambiguous strategic bets into compelling product concepts and prototypes Establish experience principles that guide teams across the company Craft & Quality Bar Set the highest standard for visual, interaction, and systems craft Raise the ambition of what fintech can feel like Mentor designers and elevate thinking across the Experience org Design System Direction Provide strategic direction for the evolution of Cleo’s Design System as a platform asset Ensure the system enables both speed and expressive excellence Define governance and architectural direction in partnership with Core Experience leaders What We're Looking For 🕵️ A company-level design leader operating through influence rather than authority A systems thinker who designs frameworks, not just features Deeply experienced in fintech or other complex, high-trust B2C domains Proven in shaping scaling products into durable platforms Comfortable influencing VP and C-level stakeholders Exceptional in craft, with the judgment to balance beauty, clarity, and scale Forward-looking, with strong perspectives on AI-native interaction models Motivated by reshaping how people understand and emotionally experience money What we offer We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements. For the full breakdown on what's available in your location, visit our Candidate Hub 👈 What Matters Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits. We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know. We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!

Core Responsibilities

Define the long-term vision and experience architecture for Cleo’s AI-driven financial platform, including scalable mental models, navigation, information architecture, and cross-product flows. Influence company strategy and roadmap, set a high bar for design craft, mentor designers, and guide the evolution and governance of the design system.

Requirements

The role calls for a company-level design leader with deep experience in fintech or another complex, high-trust B2C domain and a track record of shaping scaling products into durable platforms. Candidates should demonstrate exceptional systems thinking and design craft, influence senior executives, and have strong perspectives on AI-native interactions.

Benefits

• Equity
• Health Insurance
• Mental Health Support
• Paid One-Month Sabbatical After Four Years
• Learning and Development Platform
• Pension or Retirement Contributions
• Location-Specific Leave Entitlements