Process Manager Thuisladen (m/w/d)
Key Skills
Job Description
Beschrijving van het bedrijf
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.
Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.
In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
Functieomschrijving
Voor een opdracht binnen de energietransitie zijn we op zoek naar een ervaren Procesmanager Thuisladen. In deze rol ben je verantwoordelijk voor het optimaliseren van operationele processen rondom assetmanagement, voorraadbeheer en storingsafhandeling. Je werkt samen met diverse interne en externe stakeholders om processen efficiënter, schaalbaarder en toekomstbestendig te maken en draagt bij aan een optimale dienstverlening en klanttevredenheid.
Verantwoordelijkheden:
- Voorraadbeheer en structurele optimalisatie
- Assetbeheer over geïnstalleerde laadpalen
- Optimaliseren van het retourproces
- Analyseren en verbeteren van het storingsproces
- Ondersteuning bij technische issues, klachten en storingen
- Afstemmen met interne teams, leveranciers en servicepartners
- Inrichten en ondersteunen van assetmanagementprocessen
- Signaleren van knelpunten en realiseren van procesverbeteringen
- Vertalen van operationele uitdagingen naar concrete oplossingen
Functie-eisen
- Minimaal 5 jaar ervaring in procesmanagement
- Kennis van assetmanagement
- Technische achtergrond (installatie, hardware, storingen en/of laadoplossingen)
- Affiniteit met e-mobility
- Sterke analytische vaardigheden
- Ervaring met stakeholdermanagement
- Kennis en ervaring met Salesdoc is een pré
Aanvullende informatie
- Startdatum: 1 november 2026
- 32-40 uur per week
All our positions are open to both women and men and are, of course, open to people with disabilities.
Core Responsibilities
The Process Manager is responsible for optimizing operational processes related to asset management, inventory control, and incident handling for home charging solutions. You will collaborate with internal and external stakeholders to ensure processes are efficient, scalable, and future-proof.
Requirements
Candidates must have at least 5 years of experience in process management and a strong technical background in installation or hardware. Proficiency in asset management and affinity with the e-mobility sector are essential requirements for this role.
About EVERIENCE
Industry: IT Services and IT Consulting
Company size: 51-200 employees
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?